FREQUENTLY ASKED QUESTIONS

Have a question about Uconnect®? Select a topic to find answers.
  • I'm having trouble pairing my phone. Where should I go for assistance?

    Please visit UconnectPhone.com for all phone compatibility information.

  • Why can't I place a call when I first get into my vehicle?

    It takes a moment for the Uconnect® System to sync phone contacts. Once the Phonebook button illuminates on your touchscreen, your system is ready to place calls.

  • Where can I find a list of voice commands for my Uconnect® System?

    It depends on the type of system you have. Please select from the options below:

    Uconnect® 8.4A or Uconnect® 8.4AN Systems
    Other Uconnect® Systems

    Need help identifying your system? Click here.

  • Why can't I use voice commands to play songs on my iPod® mobile device or other digital music player?

    Your iPod® mobile device or another compatible device must be connected to the Uconnect® System via USB. If your device is streaming music via Bluetooth® or if it's connected through the auxiliary port or SD card slot, voice commands will not be available.

  • How do I use voice commands to switch to another Uconnect® Access via Mobile app (like Pandora®)?

    Press the Voice Recognition button on your steering wheel and use the following voice commands:

    For Aha™ by HARMAN:
    "Launch Aha via Mobile."

    For Pandora®:
    "Launch Pandora via Mobile."

    For iHeartRadio:
    "Launch iHeartRadio via Mobile."

    For Slacker:
    "Launch Slacker via Mobile."

    Please note: If you do not include "Via Mobile" in the command, another Internet radio station may launch instead.

  • Why can't I use voice commands+ to play songs on my iPod® mobile device or another compatible digital music player?

    Your iPod® mobile device or another compatible digital music player must be connected via USB. If your device is streaming music via Bluetooth® or if it's connected through the auxiliary port or SD card slot, voice commands will not be available.

  • What if I'm unable to play the music stored on my digital music player?

    Once your device is connected, it may take a few minutes for all of your music to download and for the Uconnect® System to be ready to accept your voice commands. Make sure your digital music player is properly connected. If you continue to experience difficulties, please contact 1-877-855-8400 for Uconnect System support.

  • Looking for a map update for your Uconnect system? Click here to be directed to the web store.
  • How do I adjust the volume of the navigation system voice prompts?

    There are two ways to adjust the volume of the navigation prompts:

    1. During an active route, press the next turn on the top left of the screen. Once the guidance prompt sounds, turn the volume up or down.

    2. Go to NAV > Settings > Guidance > Guidance Prompts and press + to turn the volume up or - to turn it down.

    Having a hard time using voice commands with your Uconnect navigation system?

    Check to make sure the map is in the correct Country and State by following these simple steps:

    1. Press the voice command button on the steering wheel and say, ““Change Country”. From there, select the correct Country and State.

    2. Or, go to the Uconnect System’s NAV menu. Then, go to Find Address and enter the correct Country and State.

  • How do I register for Uconnect® Access?

    Uconnect® Access registration starts in your vehicle and is completed online at Mopar® Owner Connect. Please visit the Uconnect Access registration page for step-by-step instructions.

  • How do I know if Uconnect® Access or Uconnect Access via Mobile+ is available on my system?

    Uconnect® Access and Uconnect Access via Mobile are available on select vehicles and systems, starting with the 2013 model year.

    Uconnect® Access Availability
    (Select Find Out Now under Which Vehicles Have Uconnect® Access?)

    Uconnect® Access via Mobile Availability
    (Select Find Out Now under Which Vehicles Will Have Via Mobile?)

  • How do I set up my phone to use Voice Texting?

    This video will show you how to get started with Voice Texting. All you need to do is to pair a compatible phone and enable the phone's Bluetooth® Message Access Profile (MAP).

    Please Note: Some smartphones, including iPhone® mobile devices, do not currently support Bluetooth MAP.

  • Why can't I send a text message?

    Check to make sure the Messaging button on the Uconnect® System is illuminated. You may not be able to send text messages if your phone signal is low or if you are not in an area with 3G coverage.

  • How is Yelp different from a Point of Interest (POI) search?

    Yelp will provide you with a list of the most popular places nearby, based on Yelp community ratings. A point of interest search will provide an unfiltered list of places or things around you.

  • When using Yelp, what is the difference between Best Listing, Best Distance and Best Rating?

    Best Listing will, based on your search criteria, display an unfiltered list of the place/things you're looking for. Best Distance is the place closest to you. Best Rating is the most popular place ranked by the Yelp community.

  • My vehicle has built-in 3G Wi-Fi. How do I purchase a subscription?

    There are three ways to purchase a 3G Wi-Fi Hotspot subscription:

    1) Online. Log in at Mopar® Owner Connect to set up your payment account and purchase a Wi-Fi subscription at the Uconnect® Store

    2) By phone. Call Uconnect® Customer Care at 1-855-792-4241 or press the Assist button on your rearview mirror and select Uconnect Care to make the call from your vehicle.

    3) On your Uconnect® System. From the Apps menu, select Uconnect Store. You must set up a payment account to purchase a subscription.

    Watch the Video

  • What does Via Mobile do?

    Via Mobile improves the Bluetooth experience by taking the command & control music streaming apps on your smartphone and adding it the vehicle touchscreen. With Via Mobile customers see the same command & control they are used to when playing Pandora®, iHeartRadio and Slacker® internet radio apps on Uconnect® vehicle touchscreens.

  • Can I use any internet radio app with Via Mobile?

    Via Mobile only works with certain internet radio apps: Pandora®, iHeartRadio and Slacker®.

  • Why do I need to link my Pandora, iHeart radio, Slacker internet radio accounts if they are already on my phone?

    Via Mobile uses your smartphone’s data connection to stream internet radio. The internet radio apps (Pandora®, iHeartRadio and Slacker®) are already present on the Uconnect® touch screen – but – not associated to your account(s) so you need to provide that your login ID & password for each of the internet radio apps to complete the link so that you can enjoy your personalized stations.

  • I can stream Pandora® using Bluetooth®, why do I need Via Mobile?

    Via Mobile improves the Bluetooth experience by taking the command & control of the app on your smartphone and adding it to the vehicle touchscreen. When playing Pandora Via Mobile you can pull up your station list, select a station, thumb up/down a song, discover music and more. The difference is that the app is 'driven' from the vehicle touchscreen, rather than the phone. These features are not available using only a Bluetooth® connection.

  • Can I shuffle my personal Pandora stations when playing Pandora Via Mobile App?

    Yes, to shuffle your stations you would use the QuickMix feature. It provides a more diverse mix of music by randomly playing songs from stations in your list. QuickMix plays one song from a random station that you've included in your list and then moves on to another song from a different station. It is always presented on the top of the station list. Station names are not provided while playing music using the QuickMix feature.

  • I’m having trouble pairing my phone, what can I do?

    First, you can view the phone pairing Quick Reference Guide which provides step-by-step phone pairing instructions.
    Link to: Android phone pairing Quick Reference Guide
    Link to: iOS phone pairing Quick Reference Guide
    If that doesn’t help, check to see if a software update is available for your vehicle touchscreen at www.driveuconnect.com/software-update/

  • How do I set up Via Mobile?

    Via Mobile is a component of the Uconnect® Access app, so you first need to download the Uconnect® Access app on your compatible smartphone.

    Click the appropriate link to view the Via Mobile Quick Reference Guide which provides step-by-step instructions.
    Link to: Android Via Mobile Setup Quick Reference Guide
    Link to: iOS Via Mobile Setup Quick Reference Guide

  • How do I Play Pandora Via Mobile?

    Click the link below to view the Play Pandora Quick Reference Guide which provides step-by-step instructions.
    Link to: Play Pandora Via Mobile Android Setup Quick Reference Guide
    Link to: Play Pandora Via Mobile IOS Setup Quick Reference Guide

  • I just purchased my car, it’s new! Why would it need a software update?

    Smartphone software is constantly being updated, sometimes causing compatibility issues with the software on your vehicle touchscreen. Because FCA is focused on ensuring quality operation, we release software updates to address issues we find.

  • Why is the Uconnect Access app disabled when the vehicle is moving?

    The app disabled while the vehicle is in motion to help you stay focused on driving.

  • What is Bluetooth®?

    Bluetooth® is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. Bluetooth® will allow you to use your cell phone hands-free in the vehicle. For more information about Bluetooth® wireless technology, please visit www.bluetooth.org.

  • Are all Bluetooth® phones compatible with the system?

    No, not all Bluetooth® phones are compatible. FCA is continually evaluating existing and newly released Bluetooth® phones to help ensure quality operation and compatibility. To check your smartphone’s compatibility, go to http://www.uconnectphone.com

  • How do I link my Pandora®, iHeartRadio, Slacker and Aha™ by HARMAN accounts to my Uconnect® System?

    Please visit the Uconnect® Access via Mobile page and scroll down to the bottom for step-by-step instructions.

  • How do I use voice commands to switch to another Via Mobile app (like Pandora®)?

    Press the Voice Recognition button on your steering wheel and use the following voice commands:

    For Aha™ by HARMAN:
    "Launch Aha via Mobile."

    For Pandora®:
    "Launch Pandora via Mobile."

    For iHeartRadio:
    "Launch iHeartRadio via Mobile."

    For Slacker:
    "Launch Slacker via Mobile."

    Please note: If you do not include Via Mobile in the command, another Internet radio station may launch instead.

  • Why can't I start using Via Mobile as soon as I start my vehicle?

    Ensure you have completed the required steps

    1. Pair your mobile phone to your vehicle's Uconnect system.
    2. Launch the Uconnect Access app on your mobile phone and confirm the light on the Via Mobile button is green.
    3. Launch the Via Mobile App on the Uconnect System.

    Please note: It may take a few moments for the app to open and begin working.

  • It takes a few seconds for the audio to change over when I switch apps. Is this normal?

    Yes. When you switch to another Via Mobile app it takes a few moments for the app to open and begin working.

  • Which phones are compatible with Via Mobile?

    Please visit UconnectPhone.com for additional phone compatibility information.

  • I tried to register as a secondary user but it's not working. Any suggestions?

    The primary subscriber must have his or her own Via Mobile profile set up and have at least one app linked in order for yours to work.

  • What should I do if I receive a network, server or connected phone error while using Via Mobile apps?

    If you see the "There is no network" or "App server error" message, please try again later. If you see the "No connected phone" message, please check to ensure your mobile phone is properly connected via Bluetooth.

  • How do presets work with Uconnect® Access via Mobile?

    Your personalized selections are saved to a common area, so they will be reflected wherever you access a Via Mobile app from the vehicle touchscreen, smartphone app or website for Pandora®, Aha™ by HARMAN, iHeartRadio and Slacker. The presets for iHeartRadio are like those for AM/FM radio and SiriusXM® Satellite Radio — they are stored on your vehicle.

  • The Uconnect Access App on my smartphone automatically closes after 20-30 minutes. What should I do?

    Select Motorola devices include an application called Smart Actions and select Android devices have an app called JuiceDefender. These applications may interfere with Via Mobile and should be disabled. To disable the app, please check the user guide for your mobile device or contact your mobile phone manufacturer.

  • How long is my included Via Mobile trial?

    An included-trial of Via Mobile is included on each new vehicle equipped with the apps. The expiration of the trial will be indicated to you in an enrollment confirmation email upon activating the services.

  • What should I do if I can't access Pandora® via Mobile?

    To get Pandora® up and running you'll want to make sure you:

    Link Your Pandora® Account to Via Mobile+
    This is usually done during the Uconnect® Access registration process. However, you can also link your Pandora® account to Via Mobile by logging into Mopar® Owner Connect, selecting a brand and choosing Edit Profile > Via Mobile Profile.

    Recently changed your Pandora® user name or password? Make sure your Via Mobile Profile on Mopar® Owner Connect has the latest information.

    Get the Uconnect® Access App and Connect a Compatible Phone
    Make sure the Uconnect® Access app is on your smartphone and that your phone is properly connected to the Uconnect System. The Uconnect Access app must be open and you must be logged in. A blue light indicates that it's providing data.

    For phone pairing instructions and compatibility information, please visit www.UconnectPhone.com.

    Install the Latest System Update
    You may need to update your Uconnect® System before using Via Mobile. All you need are the last eight digits of your VIN to get started.

  • If I change my Pandora® password, do I have to update it with Uconnect® Access+?

    Yes. To update your password for Uconnect® Access via Mobile, log into Mopar® Owner Connect , select a brand, then choose Edit Profile > Via Mobile Profile.

  • How do I set up a Pandora® account?

    Visit Pandora.com to create a new account or make changes to an existing account.

  • Can I create a Pandora® account during Uconnect® Access registration and setup?

    Yes. There is a link that will take you to Pandora.com to set up an account. However, if you set up your account beforehand, all you'll need to do is provide your login information.

  • How do I customize my Pandora® stations from my vehicle?

    Customize your music selections by pressing the Thumbs Up or Thumbs Down buttons on the vehicle touchscreen. Or skip any song you wish with a touch of the steering wheel audio controls.

  • Can I create a new station using my Uconnect® touchscreen?

    No. But once you create a new station through Pandora.com or the Pandora® mobile app, it will be available on your system — just make sure your Pandora account is linked to Via Mobile.

  • How do I improve the sound quality?

    Increasing the speed of your data connection will enhance the sound quality of Pandora®. Just launch Pandora® from your vehicle touchscreen and select the Gear icon, which will bring you to your settings. The default connection rate is 32 kbps. You can increase this rate up to 64 kbps, but it will double the amount of data your phone will use and you may experience more playbacks and buffering.

  • How do I block explicit content?

    You have the ability to block explicit content by adjusting your settings through Pandora.com or the Pandora® mobile app.

  • Do I need the Pandora® app on my smartphone to use Pandora via Mobile?

    No. You do not need the Pandora® app on your smartphone to use Pandora via Mobile. The only app you need is the Uconnect® Access App, which is available for free at Google Play™ or the App Store®.

  • How do I know how much data I'm using?

    Uconnect® Access via Mobile uses your smartphone's existing data plan to stream content. Data usage varies by phone or device, content (e.g. videos), audio quality and several other factors. Please contact your mobile service provider for specific details.

  • What should I do if I can't access iHeartRadio via Mobile?

    To get iHeartRadio up and running you'll want to make sure you:

    Link Your iHeartRadio Account to Via Mobile+
    This is usually done during the Uconnect® Access registration process. However, you can also link your iHeartRadio account to Via Mobile by logging into Mopar® Owner Connect, selecting a brand and choosing Edit Profile > Via Mobile Profile.

    Recently changed your iHeartRadio user name or password? Make sure your Via Mobile Profile on Mopar® Owner Connect has the latest information.

    Get the Uconnect® Access App and Connect a Compatible Phone
    Make sure the Uconnect® Access app is on your smartphone and that your phone is properly connected to the Uconnect System. The Uconnect Access app must be open and you must be logged in. A blue light indicates that it's providing data.

    For phone pairing instructions and compatibility information, please visit www.UconnectPhone.com.

    Install the Latest System Update
    You may need to update your Uconnect® System before using Via Mobile. All you need are the last eight digits of your VIN to get started.

  • How do I personalize the music played on my customized stations?

    When you hear a song you like, press the Thumbs Up button. When you hear a song you don't like, press the Thumbs Down button. This helps iHeartRadio play more music with characteristics that meet your preferences. The more you use the Thumbs Up and Thumbs Down buttons, the better your station becomes.

  • How do I know when iHeartRadio is playing one of the songs I "liked?"

    When iHeartRadio is playing a song you liked, the Thumbs Up icon will appear in red.

  • If I change my iHeartRadio password, do I have to update it with Uconnect® Access?

    Yes. To update your password for Uconnect® Access via Mobile, log into Mopar® Owner Connect, select a brand, then choose Edit Profile > Via Mobile Profile.

  • Can I create an iHeartRadio account during Uconnect® Access+ registration and setup?

    Yes. There is a link that will take you to iHeart.com to set up an account. However, if you set up your account beforehand, all you'll need to do is provide your login information.

  • How do I set up an iHeartRadio account?

    Visit iHeart.com to create a new account or to make changes to an existing account.

  • How do I customize my iHeartRadio stations from my vehicle?

    Press the Create Station button on your vehicle touchscreen to create a new station based on what's currently playing.

  • Do I need the iHeartRadio app on my smartphone to use iHeartRadio via Mobile?

    No. You do not need the iHeartRadio app on your smartphone to use iHeartRadio via Mobile. The only app you need is the Uconnect® Access App, which is available for free at Google Play™ or the App Store®.

  • How do I know how much data I'm using?

    Uconnect® Access via Mobile uses your smartphone's existing data plan to stream content. Data usage varies by phone or device, content (e.g. videos), audio quality and several other factors. Please contact your mobile service provider for specific details.

  • How do I block explicit content?

    You can block explicit content within the iHeartRadio Settings menu on your Uconnect® System. Just go to Apps > iHeartRadio and select the Gear icon.

  • What should I do if I can't access Aha™ by HARMAN via Mobile?

    To get Aha™ by HARMAN up and running you'll want to make sure you:

    Link Your Aha™ by HARMAN Account to Via Mobile+
    This is usually done during the Uconnect® Access registration process. However, you can also link your Aha™ by HARMAN account to Via Mobile by logging into Mopar® Owner Connect, selecting a brand and choosing Edit Profile > Via Mobile Profile.

    Recently changed your Aha™ by HARMAN user name or password? Make sure your Via Mobile Profile on Mopar® Owner Connect has the latest information.

    Get the Uconnect® Access App and Connect a Compatible Phone
    Make sure the Uconnect® Access app is on your smartphone and that your phone is properly connected to the Uconnect System. The Uconnect Access app must be open and you must be logged in. A blue light indicates that it's providing data.

    For phone pairing instructions and compatibility information, please visit www.UconnectPhone.com.

    Install the Latest System Update
    You may need to update your Uconnect® System before using Via Mobile. All you need are the last eight digits of your VIN to get started.

  • How does Aha™ by HARMAN connect me to my favorite Web content?

    Aha™ by HARMAN organizes your favorite content into personalized on-demand radio stations. You can access podcasts, internet radio, personalized traffic reports — even restaurant recommendations. Pressing the Thumbs Up or Thumbs Down buttons on your vehicle touchscreen helps Aha™ by HARMAN deliver content based on your preferences. Aha also gives you the flexibility to create and access up to 30 preset stations from within the vehicle, at aharadio.com or through the Aha mobile app.

  • What location are my searches based on?

    The Aha™ by HARMAN search feature provides results based on location of your vehicle. As you drive, these results will change to reflect your vehicle's current location.

  • How do I sync my Aha™ by HARMAN account with Facebook, Twitter and Slacker?

    Link your Facebook, Twitter and Slacker accounts to Aha™ by HARMAN through aharadio.com or the Aha™ by HARMAN smartphone app. From the Aha smartphone app, go to Settings > Associated Accounts.

  • Will my Aha™ by HARMAN preferences remain the same no matter what device I'm using?

    Yes. Your personal settings are saved to the cloud, and they will remain the same whether you're using Aha™ by HARMAN on your Uconnect® System, your smartphone or aharadio.com.

  • If I change my Aha™ by HARMAN password, do I have to update it with Uconnect® Access?

    Yes. To update your password for Uconnect® Access via Mobile, log into Mopar® Owner Connect, select a brand, then choose Edit Profile > Via Mobile Profile.

  • How do I set up an Aha™ by HARMAN account?

    Visit aharadio.com to create a new account or to make changes to an existing account.

  • Can I create an Aha™ by HARMAN account during Uconnect® Access+ registration and setup?

    Yes. There is a link that will take you to aharadio.com to set up an account. However, if you set up your account beforehand, all you'll need to do is provide your login information.

  • How do I block explicit content?

    Aha™ by HARMAN automatically filters explicit content for you. If want to allow explicit content, such as podcasts, comedy or user-generated shouts, go to your Aha™ by HARMAN Settings on the vehicle touchscreen and switch the Allow Explicit Content setting to On.

  • Do I need the Aha™ by HARMAN app on my smartphone to use Aha via Mobile?

    No. You do not need the Aha™ by HARMAN app on your smartphone to use Aha via Mobile. The only app you need is the Uconnect® Access App, which is available for free at Google Play™ or the App Store®.

  • How do I know how much data I'm using?

    Uconnect® Access via Mobile uses your smartphone's existing data plan to stream content. Data usage varies by phone or device, content (e.g. videos), audio quality and several other factors. Please contact your mobile service provider for specific details.

  • I did a search for restaurants but some of the listings have music notes next to them. Are these restaurants?

    These listings could be categorized as entertainment venues, but may serve food as well. To find out for sure, please contact the restaurant in question.

  • A new song began playing before the last one finished. What happened?

    You may have been in a low coverage area and the song was unable to buffer. When this happens your system automatically skips to the next song in the queue.

  • What should I do if I can't access Slacker via Mobile?

    To get Slacker up and running you'll want to make sure you:

    Link Your Slacker Account to Via Mobile+
    This is usually done during the Uconnect® Access registration process. However, you can also link your Slacker account to Via Mobile by logging into Mopar® Owner Connect, selecting a brand and choosing Edit Profile > Via Mobile Profile.

    Recently changed your Slacker user name or password? Make sure your Via Mobile Profile on Mopar® Owner Connect has the latest information.

    Get the Uconnect® Access App and Connect a Compatible Phone
    Make sure the Uconnect® Access app is on your smartphone and that your phone is properly connected to the Uconnect System. The Uconnect Access app must be open and you must be logged in. A blue light indicates that it's providing data.

    For phone pairing instructions and compatibility information, please visit www.UconnectPhone.com.

    Install the Latest System Update
    You may need to update your Uconnect® System before using Via Mobile. All you need are the last eight digits of your VIN to get started.

  • How do I customize my Slacker stations from my vehicle?

    Refine your favorite stations by pressing the Heart and the Ban buttons on your vehicle touchscreen or skip any song you wish with a touch of the steering wheel audio controls.

  • How do I know if Slacker is playing my preferences?

    When Slacker is playing a song you previously hearted, the Heart icon will appear in yellow.

  • Can I ban songs or artists from playing in Slacker?

    Yes. You can select the Ban button on your vehicle touchscreen to ban the song or artist that is currently playing.

  • Will I have the option to create a Slacker account during Uconnect® Access+ registration and setup?

    Yes. There is a link that will take you to slacker.com to set up an account. However, if you set up your account beforehand, all you'll need to do is provide your login information.

  • How do I set up a Slacker account?

    Visit slacker.com to create a new account or to make changes to an existing account.

  • Can I create a new station using my Uconnect® touchscreen?

    No. But once you create a new station through slacker.com or the Slacker mobile app, it will be available on your system — just make sure your Slacker account is linked to Via Mobile.

  • Do I need the Slacker app on my smartphone to use Slacker via Mobile?

    No. You do not need the Slacker app on your smartphone to use Slacker via Mobile. The only app you need is the Uconnect® Access App, which is available for free at Google Play™ or the App Store®.

  • How do I know how much data I'm using?

    Uconnect® Access via Mobile uses your smartphone's existing data plan to stream content. Data usage varies by phone or device, content (e.g. videos), audio quality and several other factors. Please contact your mobile service provider for specific details.

  • What is the Monthly Vehicle Health Report+?

    The Vehicle Health Report+ is an email report about your vehicle that is delivered once a month. At a glance, you can review the status of some of your vehicle's key systems and quickly determine if you need to take further action.

  • What is the Vehicle Health Alert?

    Your vehicle will send you an email alert if it senses a problem with key systems under the hood. In an instant, quickly determine if you need to schedule an appointment with a qualified service technician.

  • How do I get Vehicle Health Reports+?

    • Your vehicle must be equipped with a Uconnect® 8.4A or 8.4AN System.
    • You must be signed up for your Uconnect Access+ Trial.
    • 2015 Model Year vehicle owners do not need to take any further action; the report will be emailed to you.

  • Which email address is my report sent to?

    The report will be sent to the email address that you used to register/sign up with Uconnect® Access+ (your Mopar® Owner Connect email address).

  • Can I have my Vehicle Health Reports+ sent to more than one email address?

    Yes, you can have the report sent to your primary email address and up to three additional email addresses. You can add the email addresses to your account under the “Edit Profile” tab within Mopar® Owner Connect.

  • Where is the report displayed on my owner account?

    1. 1. Log into your vehicle's owner center.
    2. 2. Navigate to and click on the "Maintain & Care" tab.
    3. 3. Select the "Vehicle Health Report+" tab.
    4. 4. See image below.

  • Why would I want a Vehicle Health Report+?

    By regularly monitoring key systems and scheduling required maintenance, you can help ensure your vehicle’s key systems are performing properly, and you can potentially save time and money on future repairs.

  • Who sends the email? Who will it come from?

    The email sender will be listed as Uconnect® Access+.

  • Is the Vehicle Health Report+ part of my Advantage Package?

    Yes, Vehicle Health Report+ is part of the Advantage Package.

  • Will the Vehicle Health Report+ notify customers of recalls? How can the email be accessed?

    At this time, the Vehicle Health Report+ won’t inform customers of recalls, but you will be notified of recalls via the owner site.

  • How can I access the report?

    Vehicle Health Reports+ will be sent to you once a month by email. You can assign up to four email addresses to each account.

    You can also access the reports on your Owner Center, under the “Maintain & Care” tab, through your computer, tablet or smartphone.

  • What if I don’t want to receive a Vehicle Health Report+?

    You can opt out of receiving the Vehicle Heath Report+ email by visiting “Edit Profile” on Mopar® Owner Connect and selecting not to receive reports.

    The report will still continue to populate and will appear on your vehicle’s owner site.

    To opt out of the service completely (email and owner site), you would have to remove the Uconnect® Access+ subscription from your vehicle.

  • What will I receive in the Vehicle Health Report+?

    The report will provide you with your vehicle’s VIN, mileage, tire pressure levels, scheduled maintenance and closest dealer. It monitors key powertrain, oil, fluid, brake, suspension, safety and security systems. The report will inform you if action on these systems is required, suggested or needed urgently. The specific systems it monitors are as follows:

    Powertrain:

    • Malfunctioning Indicator Light
    • Charging System Warning Light
    • Electric Throttle Control (ETC) Light
    • Transmission Temperature Warning Light

    Oil and Fluids

    • Oil Pressure Warning Light
    • Gas Cap Indicator Light
    • Hot Oil Warning Message
    • Oil Change Due
    • Water in Fuel Warning Message
    • Diesel Particulate Filter Warning Message
    • Diesel Exhaust Fluid Warning Message

    Brakes and Suspension

    • Antilock Brake System (ABS) Warning Light
    • Brake Warning Light

    Safety and Security

    • Airbag Warning Light

  • What does it mean if the report indicates I should take action?

    If your Vehicle Health Report+ recommends you take action, you should do one of two things:

    1. 1. Contact your preferred dealer and schedule an appointment.
    2. 2. Push the Assist button inside your vehicle and speak with a vehicle care agent. This agent can help answer questions and put you in touch with a dealer.

  • Why did you revamp the Uconnect® Access App+?

    This is the first major redesign of the App since it was introduced in 2012.

    We are expanding the app and introducing new location based services. It was an ideal time to rethink and revamp the app to make it even easier to use.

  • How is the app different?

    The Uconnect® Access smartphone app+ essentially transforms you phone into a remote control for your car. You can now access:

    Remote Services:

    • Start the engine+, lock or unlock your vehicle; honk the horn and flash the lights;

    Location-Based Services:

    • Pinpoint your vehicle‘s location on a map and route yourself to it;*
    • Conduct mobile phone-based point-of-interest searches. Wirelessly send the destination directly your vehicle’s Uconnect System to begin navigating.*

    Stream and Control Four Popular Internet Radio Apps:

    • Stream four popular internet radio apps to the Uconnect systems and control them using the touchscreen and steering wheel controls;

  • Which phones is the app compatible with?

    Many Apple® and Android mobile devices, check UconnectPhone.com for compatibility.

  • How do I use the app?

    Customers can watch the how-to video on the Uconnect YouTube channel.

    There are helpful tips and how-to information for using remote services, location services, Via Mobile and settings within the app. For example, some of the helpful tips and tricks include:

    Remote Start+ Notes:

    • Remote start will run the engine for 10 minutes
    • If you send a command to flash the lights or honk the horn, it will run for 2 minutes.
    • Notifications can be sent via text or email depending upon how you set your preferences.
    • Remote services require adequate cellular coverage.

    Location Base Services Notes:

    • You can center the map on your location by tapping the person icon button.
    • You can center the vehicle’s location by tapping the vehicle icon button.

    Send `N Go:

    • Only 10 locations may be stored in your vehicle’s system at one time.
    • POI search is based on the center of the map. To find a POI in another location, first type the location so that the map is centered on it. Then type the POI name or category.
    • You can search by POIs by typing “name of POI” near “name of city or name of state”
    • Enable Allow Access to Contacts (Settings ->app settings) to have the ability to send a contacts address (when stored in your phone address book) to your vehicle.

  • Is Send `N Go+ and Vehicle Finder+ part of the Advantage Package?

    Yes.

  • How long is the trial for the Send `N Go+ and Vehicle Finder+ Features?

    The Uconnect® 8.4N System comes with a 12-month trial+. The Uconnect® 8.4A System comes with a 6-month trial.

  • Will Vehicle Finder+ work if I have a Uconnect® 8.4A System?

    Yes, if you have activated the navigation.

  • How can I use the Vehicle Finder+ to route to my car?

    Press the car icon on the map. The app will display the location of the vehicle, and address and an option to “find route” or “honk horn”.

    If you click on the “Find Route” button, then a navigation app, you will be able to select a route you to your vehicle’s location.

  • How does the Vehicle Finder+ work?

    The service uses location based service and GPS. On the smartphone, you will see the current location of the vehicle and the location of the smartphone.

    You can zoom in or out of the map, and toggle between a map, satellite or hybrid view.

  • Other auto manufacturers offer tablet-based rear seat entertainment systems. Is FCA considering anything similar?

    While FCA isn’t able to discuss future project plans, Uconnect® Theater+ provides a complete suite of entertainment options designed to provide hours of fun for second-row passengers of all ages.

  • What is included in Uconnect® Theater+?

    With Uconnect® Theater, second-row passengers can bring their lives along for the ride by connecting compatible devices to the vehicle to watch, play, surf or control their content on the two high-definition touchscreens. Users can connect their devices through the USB video port+ in the front of the vehicle (additional charge-only USB ports can be found in the second and third rows) or through two HDMI ports. Users can also play their media through the standard Blu-ray/DVD player+.

    Uconnect Theater provides individual control, with a screen and audio experience that’s personalized to each passenger. The two Bluetooth®-connected touchpad remote controls or swipe-controlled touchscreens let users quickly navigate through the system’s menus to access built-in games and apps or control the in-vehicle temperature through the Climate Control app. Two pairs of digital headphones are included for private high-fidelity sound, but you can also stream media over the vehicle’s high-definition sound system.

  • What distinguishes Uconnect® Theater+ from the competition?

    Uconnect® Theater features two high-definition touchscreens, two touchpad remotes with Bluetooth® connectivity, a USB video port+ in the front center stack, built-in apps and integration of the two rear touchscreens with the driver-accessible 8.4-inch Uconnect Touchscreen for parental and climate controls and navigation information.

  • Which Chrysler Pacifica trim levels come with Uconnect® Theater+?

    Touring-L Plus with Rear Seat Entertainment - Standard
    Limited - Available

    How much will Uconnect® Theater+ cost?

    Uconnect Theater+ and Sound Group is $2,795 and Uconnect Theater Package is $1,995

  • What differentiates Uconnect® Theater+ from the available Mopar® RSE system?

    The Mopar® RSE system features a single screen that plays DVDs. It is not integrated with the main 8.4-inch Uconnect® Touchscreen.

  • What built-in games are included in Uconnect® Theater+?

    There are several games built into the system. They include:

    • Are We There Yet? (Available on vehicles equipped with Navigation)
    • License Plate Game (exclusive to the U.S.)
    • Checkers
    • Bingo
    • Tic Tac Toe
    • Sudoku
    • Solitaire
    • Hanging Fruit
    • Math Flash Cards
  • How do two players play a game together on Uconnect® Theater+?

    Checkers and Tic Tac Toe can be played by two players together.

    • Select the two-player game – Checkers or Tic Tac Toe.
    • Select "New Game", or, if already in the game, go to "Menu" and select "New Game".
    • Select "Two Player Game" on the next screen.
    • The opponent must accept the challenge from the Menu of the same game on their screen.

  • Are the games available in multiple languages?

    No. Games are available in English only.

    Also, the License Plate game is exclusive to the U.S. market.

  • How do users play music or movies?

    Access media on personal devices such as USB keys, smartphones or portable music players by connecting the device to the USB port+ available in the front row. Two HDMI ports let you connect laptops or other equipment, and the disc player+ allows you to access media on CDs, DVDs or Blu-ray discs.

  • What music file formats does Uconnect® Theater+ support?

    Uconnect® Theater can play MP3, WMA, AAC, MP4/M4A and FLAC files.

  • What movie file formats does Uconnect Theater+ support?

    Uconnect® Theater can play MP4, MOV, MPEG and AVI files.

  • Can users connect smartphones or laptops to Uconnect® Theater+ to surf the Internet or stream video from services like YouTube and Netflix?

    Yes. Many smartphones, tablets and laptops can be connected directly through the available HDMI or USB ports+. However, the device will likely require additional adaptors and cables to connect to the system and display content. FCA recommends that users research options with their laptop/device manufacturer to confirm compatibility. The device will require an Internet connection to access online content, so unless there is a Wi-Fi Hotspot available, users will have to rely on their existing data plans.

  • Can users use the vehicle’s Wi-Fi subscription to surf the web or stream content on devices connected to the HDMI ports?

    Yes. Vehicles equipped with a Uconnect® 8.4-inch touchscreen system will have an available 3G Wi-Fi connection+. Users can purchase Wi-Fi on a daily, weekly, or monthly basis. Because the Wi-Fi connection is 3G, FCA recommends using it for internet browsing, email or accessing social media sites rather than streaming movies.

  • How do users pair the remote control to the system?

    Pairing is simple and is typically only required one time. Press Setting Remote and Pair Remote on the touchscreen and follow the on-screen instructions to complete the process.

  • Do users need to pair the wireless headphones to the system?

    No, the wireless headphones connect to the system automatically.

  • Can users use their own headphones rather than the wireless ones provided with the system?

    Yes, users can connect their own headphones through the auxiliary jack, though wireless headphones (except those provided by FCA) are not compatible.

  • Can I play the audio in the cabin?

    Yes, through the "Listen in" feature.

  • Can parents turn the system on or off?

    Parental controls enable parents to mute or deactivate content. Parents can also put the content into "time-out" mode by locking out the screens and remotes.

  • When vehicles are powered off and powered back on again, will movies or music resume playing where they left off?

    This is dependent on the media. For instance, if you’re watching a movie via DVD, the movie may start where it left off depending on the disc.

  • Is the "Are We There Yet?" app only available on vehicles equipped with Navigation?

    Yes, the vehicle must be equipped with the Uconnect® 8.4-inch touchscreen with Navigation for the "Are We There Yet?" app to function.

  • Is there a screen for third-row passengers?

    No. Both touchscreens are placed in the second row.

  • What are the screen specs?

    The capacitive touchscreen has high-definition resolution of 1080p and a 1280x800 display.

  • What are the USB/HDMI specs?
    • The USB ports+ feature 2.5-amp charging and deliver audio data to the 8.4-inch touchscreen (iPad® capable).
    • The video USB+ in the front center stack provides the ability to send video from a consumer device to the second-row screens.
    • HDMIv1.4 – MHL2.0 (mobile high definition link) will charge, control and transfer video between a consumer device (Dependent on device compatibility. Device must support MHL2.0) and the vehicle.
  • How do I reorder the sources on the 10.1 inch screens?
    • Go to "Settings".
    • Scroll down to "Source card reorder".
    • Drag and drop the cards in the order that best fits your needs.
  • How do I access the controls for the 10.1-inch screens from the 8.4-inch screen?
    • Select the "U apps" icon on the bottom bar of the 8.4 inch Uconnect® touchscreen.
    • Select "Uconnect® Theater".
    • Select the rear screen that you would like to control by pressing the center of the box of the corresponding screen (left box for the left screen and right box for the right).
  • Section 1: General FAQ

    What is SiriusXM Guardian™?

    As part of your Uconnect® experience, you can now receive the available SiriusXM Guardian™ Connected Vehicle Services. It provides you with advanced safety and security features which deliver emergency assistance when you need it. Plus, the mobile app allows you to access convenient remote services+ and manage your vehicle from virtually anywhere. SiriusXM Guardian services are subject to service limitations. See Terms of Service for full details.

    Do I need a subscription to use SiriusXM Guardian™?

    You must have an active trial or paid subscription in order to use SiriusXM Guardian™ services. A variety of package options are available starting as low as $11.99 per month plus applicable fees and taxes. For more information, call 1-844-796-4827.

    How do I activate my services?

    To activate services from your vehicle, press the apps icon at the bottom of your in-vehicle touchscreen and then select “Activate Services”. Then follow the prompts to activate services either via phone or email.

    How long does my trial last?

    All new vehicles equipped with SiriusXM Guardian™ include a 12-month trial period of the full suite of SiriusXM Guardian services. The trial length is measured from the original date of sale or lease of the vehicle. In the case of previously-owned vehicles, any remaining trial period transfers to the new owner if the vehicle is still within 12 months of the original date of sale. A new enrollment is required.

    Which vehicles offer SiriusXM Guardian™?

    SiriusXM Guardian™ is available on select 2017 Chrysler 300, Dodge Charger and Dodge Challenger models.

    SiriusXM Guardian is available only on equipped vehicles purchased within the United States and Puerto Rico.

    Do I need my cell phone to use SiriusXM Guardian™?

    No, a cell phone is not required to access or use SiriusXM Guardian™. However, the SiriusXM Guardian mobile app provides convenient access to services like Remote Vehicle Start+ and more.

    What services are available with SiriusXM Guardian™?

    Remote services+: Start your vehicle remotely, lock or unlock the doors or sound your horn while flashing the lights by using the convenient SiriusXM Guardian™ mobile app or web portal. Remote Vehicle Start+ is not available on vehicles with manual transmissions.

    Destination services: Forgot where you parked? Use Vehicle Finder+ on your mobile app to locate your vehicle. Plus, use Send & Go+ to search locations from your mobile app and send them directly to your vehicle’s Navigation system (if equipped). You can even send addresses to your vehicle from your phone’s contact book or other mapping apps. Your vehicle must be equipped with a Uconnect® 8.4 NAV unit to use Send & Go+.

    Security: Get notifications on your mobile device if your vehicle’s theft alarm is triggered+, plus use Stolen Vehicle Assistance+ to help police locate your vehicle if it is ever stolen. You must provide a valid stolen vehicle police report to SiriusXM Guardian in order to use Stolen Vehicle Assistance+.

    Assistance: Roadside Assistance+ and live Customer Care are both just a button push away.

    How do I know if I have the latest version of the SiriusXM Guardian™ app?

    Many smartphone apps are set to update automatically. However, to verify that you have the latest version, you can visit the Google Play Store or Apple® App Store® and view the latest version.

    Where can I find the Privacy Policy?

    View the details of the SiriusXM Guardian™ Privacy Policy.

    Where should I use my password and PIN?

    Your email address and password will be your credentials for logging in to your Owner Site as well as for accessing your SiriusXM Guardian™ services via the web portal and the SiriusXM Guardian mobile app.

    Your PIN is used to execute remote commands to your vehicle either via the web portal or mobile app. SiriusXM Guardian will provide service for anyone who can provide the correct PIN, so be sure to protect your PIN.

    How can I change my email address, password and/or PIN?

    To change your email address or password, go to the Owner Site and click on "Edit Profile."

    To change your PIN, go to your Owner Site and navigate to the SiriusXM Guardian™ portal where you can then change your PIN under "Edit Profile." You can also call a SiriusXM Guardian agent from the Assist Call link in the side menu to reset your PIN.

    Who should I contact if I have questions or other issues?

    If you require further assistance, you can contact SiriusXM Guardian™ at 1-844-796-4827.

  • Section 2: Mobile App Features use


    How do I use the remote features on my mobile app?

    Touch the icon for the feature you wish to use. Enter your PIN when prompted. Then you will receive a message showing the command in progress. SiriusXM Guardian™ will provide service to anyone who can provide the correct PIN, so be sure to protect your PIN.

    How will I know if the remote command I sent to my vehicle failed?

    You will see a notification inside the mobile app letting you know if the command failed.

    Where can I find the mobile app notifications?

    App notifications can be found within your notification center on your mobile phone as well as within the SiriusXM Guardian™ app.

    To view notifications in your message center, tap on "Push Notification" alerts from the operating notification center, usually found in your Settings, on your smartphone. This will open the mobile application notification tray for remote operations.

    From within the app, click on the notification icon at the top right of the screen, which represents the number of notifications in your notification tray. Clicking this number will display your notifications.

    How do I clear the notification tray within the app?

    From the notification page in the app, select “Clear All” to clear notifications. Note, this will clear notifications across all vehicles tied to your SiriusXM Guardian™ account.

    I’m not receiving notifications. What do I do?

    You may not have set up your preferences to receive notifications. From the main menu within the app, select “Vehicle Preferences” and then “Message Settings”. Turn on the types of notifications you’d like to receive. You can also manage your notifications from the web portal for
    SiriusXM Guardian™. If you have changed your preferences and are still not receiving notifications, you may also need to adjust your notifications permissions in your smartphone to enable notifications from the SiriusXM Guardian app.

    How do I use Vehicle Finder to locate my vehicle?

    Go to the Location tab at the bottom of the mobile app home screen to bring up the map screen. Next, press the steering wheel icon to find your vehicle and put in your PIN when prompted. Vehicle Finder+ will not work if your vehicle is in motion or if your vehicle ignition has not been started for 15 days or more. NOTE: If you believe your vehicle has been stolen, you must use the Stolen Vehicle Assistance+ service.

    Why can’t Vehicle Finder find my vehicle?

    In order to use Vehicle Finder+, both your phone and your vehicle must be receiving a good cellular connection. Other reasons may include:
    After not being turned on for 15 days, the vehicle goes into power saving mode and does not receive signals from the app. An ignition cycle is required to send the signals from the car back to the app after 15 days.

    Vehicle Finder+ cannot be used if the vehicle is in motion.

    See the Uconnect® with SiriusXM Guardian™ Terms of Service for service limitations.

    How do I send locations from my app to my vehicle Navigation system using Send & Go+?

    Tap the location icon at the bottom of the mobile app screen to bring up the map screen.

    To search for destinations, use the magnifying glass icon and either type in your search criteria or search by category. Choose the point of interest you want and then press “Send to Vehicle” to send the location to your vehicle’s Navigation system.

    To send an address from your address book, tap on the person icon, select the address you want and then press “Send to Vehicle” to send the destination to your in-vehicle Navigation system.

    Send & Go is only available on vehicles with in-vehicle Navigation systems.

    How do I use the Stolen Vehicle Assistance feature?

    Contact the police immediately to report the stolen vehicle and get a case number.

    Once you have a stolen vehicle police report with a case number, contact SiriusXM Guardian™ to initiate Stolen Vehicle Assistance+. You will need to provide the Customer Care agent with your case number to initiate the service.

  • Section 3: Feature Help

    Why did my remote request fail?

    In order to use remote services, both your phone and your vehicle must be receiving a good cellular signal.

    For safety reasons, Remote Vehicle Start+, Remote Door Lock/Unlock and Remote Horn & Lights requests will fail if:

    • The vehicle doors, hood, trunk or liftgate are open

    • The vehicle is already in motion

    • The key is in the ignition

    • The brake pedal is depressed

    • The vehicle alarm or panic alarm have gone off since the last time the vehicle was started

    Additionally, Remote Vehicle Start+ requests will fail if:

    • The “Check Engine” light is on

    • The vehicle does not have enough fuel

    • The oil pressure is too low or coolant temperature is too high

    If you have not entered your vehicle with the key within 15 minutes of activating Remote Vehicle Start, the engine will shut off automatically.

    If none of these apply and you continue to experience issues, please call SiriusXM Guardian™ Customer Care from the SiriusXM Guardian Assist Call link in the side menu.

    My location search didn’t turn up any results. Why not?

    The business name or address you entered may not be valid or you may not have a strong enough signal to execute your search.

    Why didn't my points of interest appear on my vehicle Navigation after using Send & Go+?

    Once submitted, Points of Interest (POIs) are only downloaded to the vehicle Navigation system when the vehicle is started. If too much time has lapsed since the POI was sent, you may have to resubmit the POI and restart your vehicle.

    The in-vehicle Navigation holds a limited number of POIs, with the most recently sent POIs appearing first.

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UCONNECT® SUPPORT

Have additional questions or comments? Contact us by phone, email or mail and we'll get back to you as soon as possible.

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Get Uconnect® system support.

Call 1-877-855-8400

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Emergency Service or Remote Service Assistance
(for Uconnect® Access subscribers only)

Call 1-855-792-4241

Please have your Uconnect® Security PIN ready when you call.

Not sure if you have Uconnect® Access? Please select "The Systems" (above), to locate your system and view its features.

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FCA US LLC
P.O. Box 21-8007
Auburn Hills, MI 48321-8007