FREQUENTLY ASKED QUESTIONS

Have a question about Uconnect®? Select a topic to find answers.
  • I'm having trouble pairing my phone. Where should I go for assistance?

    Please visit UconnectPhone.com for all phone compatibility information.

  • Why can't I place a call when I first get into my vehicle?

    It takes a moment for the Uconnect® System to sync phone contacts. Once the Phonebook button illuminates on your touchscreen, your system is ready to place calls.

  • Where can I find a list of voice commands for my Uconnect® System?

    It depends on the type of system you have. Please select from the options below:

    Uconnect® 8.4A or Uconnect® 8.4AN Systems
    Other Uconnect® Systems

    Need help identifying your system? Click here.

  • Why can't I use voice commands to play songs on my iPod® mobile device or other digital music player?

    Your iPod® mobile device or another compatible device must be connected to the Uconnect® System via USB. If your device is streaming music via Bluetooth® or if it's connected through the auxiliary port or SD card slot, voice commands will not be available.

  • How do I use voice commands to switch to another Uconnect® Access via Mobile app (like Pandora®)?

    Press the Voice Recognition button on your steering wheel and use the following voice commands:

    For Aha™ by HARMAN:
    "Launch Aha via Mobile."

    For Pandora®:
    "Launch Pandora via Mobile."

    For iHeartRadio:
    "Launch iHeartRadio via Mobile."

    For Slacker:
    "Launch Slacker via Mobile."

    Please note: If you do not include "Via Mobile" in the command, another Internet radio station may launch instead.

  • Why can't I use voice commands+ to play songs on my iPod® mobile device or another compatible digital music player?

    Your iPod® mobile device or another compatible digital music player must be connected via USB. If your device is streaming music via Bluetooth® or if it's connected through the auxiliary port or SD card slot, voice commands will not be available.

  • What if I'm unable to play the music stored on my digital music player?

    Once your device is connected, it may take a few minutes for all of your music to download and for the Uconnect® System to be ready to accept your voice commands. Make sure your digital music player is properly connected. If you continue to experience difficulties, please contact 1-877-855-8400 for Uconnect System support.

  • Looking for a map update for your Uconnect system? Click here to be directed to the web store.
  • How do I adjust the volume of the navigation system voice prompts?

    There are two ways to adjust the volume of the navigation prompts:

    1. During an active route, press the next turn on the top left of the screen. Once the guidance prompt sounds, turn the volume up or down.

    2. Go to NAV > Settings > Guidance > Guidance Prompts and press + to turn the volume up or - to turn it down.

    Having a hard time using voice commands with your Uconnect navigation system?

    Check to make sure the map is in the correct Country and State by following these simple steps:

    1. Press the voice command button on the steering wheel and say, ““Change Country”. From there, select the correct Country and State.

    2. Or, go to the Uconnect System’s NAV menu. Then, go to Find Address and enter the correct Country and State.

  • How do I register for Uconnect® Access?

    Uconnect® Access registration starts in your vehicle and is completed online at Mopar® Owner Connect. Please visit the Uconnect Access registration page for step-by-step instructions.

  • How do I know if Uconnect® Access or Uconnect Access via Mobile+ is available on my system?

    Uconnect® Access and Uconnect Access via Mobile are available on select vehicles and systems, starting with the 2013 model year.

    Uconnect® Access Availability
    (Select Find Out Now under Which Vehicles Have Uconnect® Access?)

    Uconnect® Access via Mobile Availability
    (Select Find Out Now under Which Vehicles Will Have Via Mobile?)

  • How do I set up my phone to use Voice Texting?

    This video will show you how to get started with Voice Texting. All you need to do is to pair a compatible phone and enable the phone's Bluetooth® Message Access Profile (MAP).

    Please Note: Some smartphones, including iPhone® mobile devices, do not currently support Bluetooth MAP.

  • Why can't I send a text message?

    Check to make sure the Messaging button on the Uconnect® System is illuminated. You may not be able to send text messages if your phone signal is low or if you are not in an area with 3G coverage.

  • How is Yelp different from a Point of Interest (POI) search?

    Yelp will provide you with a list of the most popular places nearby, based on Yelp community ratings. A point of interest search will provide an unfiltered list of places or things around you.

  • When using Yelp, what is the difference between Best Listing, Best Distance and Best Rating?

    Best Listing will, based on your search criteria, display an unfiltered list of the place/things you're looking for. Best Distance is the place closest to you. Best Rating is the most popular place ranked by the Yelp community.

  • My vehicle has built-in 3G Wi-Fi. How do I purchase a subscription?

    There are three ways to purchase a 3G Wi-Fi Hotspot subscription:

    1) Online. Log in at Mopar® Owner Connect to set up your payment account and purchase a Wi-Fi subscription at the Uconnect® Store

    2) By phone. Call Uconnect® Customer Care at 1-855-792-4241 or press the Assist button on your rearview mirror and select Uconnect Care to make the call from your vehicle.

    3) On your Uconnect® System. From the Apps menu, select Uconnect Store. You must set up a payment account to purchase a subscription.

    Watch the Video

  • What is the Monthly Vehicle Health Report+?

    The Vehicle Health Report+ is an email report about your vehicle that is delivered once a month. At a glance, you can review the status of some of your vehicle's key systems and quickly determine if you need to take further action.

  • What is the Vehicle Health Alert?

    Your vehicle will send you an email alert if it senses a problem with key systems under the hood. In an instant, quickly determine if you need to schedule an appointment with a qualified service technician.

  • How do I get Vehicle Health Reports+?

    • Your vehicle must be equipped with a Uconnect® 8.4A or 8.4AN System.
    • You must be signed up for your Uconnect Access+ Trial.
    • 2015 Model Year vehicle owners do not need to take any further action; the report will be emailed to you.

  • Which email address is my report sent to?

    The report will be sent to the email address that you used to register/sign up with Uconnect® Access+ (your Mopar® Owner Connect email address).

  • Can I have my Vehicle Health Reports+ sent to more than one email address?

    Yes, you can have the report sent to your primary email address and up to three additional email addresses. You can add the email addresses to your account under the “Edit Profile” tab within Mopar® Owner Connect.

  • Where is the report displayed on my owner account?

    1. 1. Log into your vehicle's owner center.
    2. 2. Navigate to and click on the "Maintain & Care" tab.
    3. 3. Select the "Vehicle Health Report+" tab.
    4. 4. See image below.

  • Why would I want a Vehicle Health Report+?

    By regularly monitoring key systems and scheduling required maintenance, you can help ensure your vehicle’s key systems are performing properly, and you can potentially save time and money on future repairs.

  • Who sends the email? Who will it come from?

    The email sender will be listed as Uconnect® Access+.

  • Is the Vehicle Health Report+ part of my Advantage Package?

    Yes, Vehicle Health Report+ is part of the Advantage Package.

  • Will the Vehicle Health Report+ notify customers of recalls? How can the email be accessed?

    At this time, the Vehicle Health Report+ won’t inform customers of recalls, but you will be notified of recalls via the owner site.

  • How can I access the report?

    Vehicle Health Reports+ will be sent to you once a month by email. You can assign up to four email addresses to each account.

    You can also access the reports on your Owner Center, under the “Maintain & Care” tab, through your computer, tablet or smartphone.

  • What if I don’t want to receive a Vehicle Health Report+?

    You can opt out of receiving the Vehicle Heath Report+ email by visiting “Edit Profile” on Mopar® Owner Connect and selecting not to receive reports.

    The report will still continue to populate and will appear on your vehicle’s owner site.

    To opt out of the service completely (email and owner site), you would have to remove the Uconnect® Access+ subscription from your vehicle.

  • What will I receive in the Vehicle Health Report+?

    The report will provide you with your vehicle’s VIN, mileage, tire pressure levels, scheduled maintenance and closest dealer. It monitors key powertrain, oil, fluid, brake, suspension, safety and security systems. The report will inform you if action on these systems is required, suggested or needed urgently. The specific systems it monitors are as follows:

    Powertrain:

    • Malfunctioning Indicator Light
    • Charging System Warning Light
    • Electric Throttle Control (ETC) Light
    • Transmission Temperature Warning Light

    Oil and Fluids

    • Oil Pressure Warning Light
    • Gas Cap Indicator Light
    • Hot Oil Warning Message
    • Oil Change Due
    • Water in Fuel Warning Message
    • Diesel Particulate Filter Warning Message
    • Diesel Exhaust Fluid Warning Message

    Brakes and Suspension

    • Antilock Brake System (ABS) Warning Light
    • Brake Warning Light

    Safety and Security

    • Airbag Warning Light

  • What does it mean if the report indicates I should take action?

    If your Vehicle Health Report+ recommends you take action, you should do one of two things:

    1. 1. Contact your preferred dealer and schedule an appointment.
    2. 2. Push the Assist button inside your vehicle and speak with a vehicle care agent. This agent can help answer questions and put you in touch with a dealer.

  • Why did you revamp the Uconnect® Access App+?

    This is the first major redesign of the App since it was introduced in 2012.

    We are expanding the app and introducing new location based services. It was an ideal time to rethink and revamp the app to make it even easier to use.

  • How is the app different?

    The Uconnect® Access smartphone app+ essentially transforms you phone into a remote control for your car. You can now access:

    Remote Services:

    • Start the engine+, lock or unlock your vehicle; honk the horn and flash the lights;

    Location-Based Services:

    • Pinpoint your vehicle‘s location on a map and route yourself to it;*
    • Conduct mobile phone-based point-of-interest searches. Wirelessly send the destination directly your vehicle’s Uconnect System to begin navigating.*

    Stream and Control Four Popular Internet Radio Apps:

    • Stream four popular internet radio apps to the Uconnect systems and control them using the touchscreen and steering wheel controls;

  • Which phones is the app compatible with?

    Many Apple® and Android mobile devices, check UconnectPhone.com for compatibility.

  • How do I use the app?

    Customers can watch the how-to video on the Uconnect YouTube channel.

    There are helpful tips and how-to information for using remote services, location services, Via Mobile and settings within the app. For example, some of the helpful tips and tricks include:

    Remote Start+ Notes:

    • Remote start will run the engine for 10 minutes
    • If you send a command to flash the lights or honk the horn, it will run for 2 minutes.
    • Notifications can be sent via text or email depending upon how you set your preferences.
    • Remote services require adequate cellular coverage.

    Location Base Services Notes:

    • You can center the map on your location by tapping the person icon button.
    • You can center the vehicle’s location by tapping the vehicle icon button.

    Send `N Go:

    • Only 10 locations may be stored in your vehicle’s system at one time.
    • POI search is based on the center of the map. To find a POI in another location, first type the location so that the map is centered on it. Then type the POI name or category.
    • You can search by POIs by typing “name of POI” near “name of city or name of state”
    • Enable Allow Access to Contacts (Settings ->app settings) to have the ability to send a contacts address (when stored in your phone address book) to your vehicle.

  • Is Send `N Go+ and Vehicle Finder+ part of the Advantage Package?

    Yes.

  • How long is the trial for the Send `N Go+ and Vehicle Finder+ Features?

    The Uconnect® 8.4N System comes with a 12-month trial+. The Uconnect® 8.4A System comes with a 6-month trial.

  • Will Vehicle Finder+ work if I have a Uconnect® 8.4A System?

    Yes, if you have activated the navigation.

  • How can I use the Vehicle Finder+ to route to my car?

    Press the car icon on the map. The app will display the location of the vehicle, and address and an option to “find route” or “honk horn”.

    If you click on the “Find Route” button, then a navigation app, you will be able to select a route you to your vehicle’s location.

  • How does the Vehicle Finder+ work?

    The service uses location based service and GPS. On the smartphone, you will see the current location of the vehicle and the location of the smartphone.

    You can zoom in or out of the map, and toggle between a map, satellite or hybrid view.

  • Other auto manufacturers offer tablet-based rear seat entertainment systems. Is FCA considering anything similar?

    While FCA isn’t able to discuss future project plans, Uconnect® Theater+ provides a complete suite of entertainment options designed to provide hours of fun for second-row passengers of all ages.

  • What is included in Uconnect® Theater+?

    With Uconnect® Theater, second-row passengers can bring their lives along for the ride by connecting compatible devices to the vehicle to watch, play, surf or control their content on the two high-definition touchscreens. Users can connect their devices through the USB video port+ in the front of the vehicle (additional charge-only USB ports can be found in the second and third rows) or through two HDMI ports. Users can also play their media through the standard Blu-ray/DVD player+.

    Uconnect Theater provides individual control, with a screen and audio experience that’s personalized to each passenger. The two Bluetooth®-connected touchpad remote controls or swipe-controlled touchscreens let users quickly navigate through the system’s menus to access built-in games and apps or control the in-vehicle temperature through the Climate Control app. Two pairs of digital headphones are included for private high-fidelity sound, but you can also stream media over the vehicle’s high-definition sound system.

  • What distinguishes Uconnect® Theater+ from the competition?

    Uconnect® Theater features two high-definition touchscreens, two touchpad remotes with Bluetooth® connectivity, a USB video port+ in the front center stack, built-in apps and integration of the two rear touchscreens with the driver-accessible 8.4-inch Uconnect Touchscreen for parental and climate controls and navigation information.

  • Which Chrysler Pacifica trim levels come with Uconnect® Theater+?

    Touring-L Plus with Rear Seat Entertainment - Standard
    Limited - Available

    How much will Uconnect® Theater+ cost?

    Uconnect Theater+ and Sound Group is $2,795 and Uconnect Theater Package is $1,995

  • What differentiates Uconnect® Theater+ from the available Mopar® RSE system?

    The Mopar® RSE system features a single screen that plays DVDs. It is not integrated with the main 8.4-inch Uconnect® Touchscreen.

  • What built-in games are included in Uconnect® Theater+?

    There are several games built into the system. They include:

    • Are We There Yet? (Available on vehicles equipped with Navigation)
    • License Plate Game (exclusive to the U.S.)
    • Checkers
    • Bingo
    • Tic Tac Toe
    • Sudoku
    • Solitaire
    • Hanging Fruit
    • Math Flash Cards
  • How do two players play a game together on Uconnect® Theater+?

    Checkers and Tic Tac Toe can be played by two players together.

    • Select the two-player game – Checkers or Tic Tac Toe.
    • Select "New Game", or, if already in the game, go to "Menu" and select "New Game".
    • Select "Two Player Game" on the next screen.
    • The opponent must accept the challenge from the Menu of the same game on their screen.

  • Are the games available in multiple languages?

    No. Games are available in English only.

    Also, the License Plate game is exclusive to the U.S. market.

  • How do users play music or movies?

    Access media on personal devices such as USB keys, smartphones or portable music players by connecting the device to the USB port+ available in the front row. Two HDMI ports let you connect laptops or other equipment, and the disc player+ allows you to access media on CDs, DVDs or Blu-ray discs.

  • What music file formats does Uconnect® Theater+ support?

    Uconnect® Theater can play MP3, WMA, AAC, MP4/M4A and FLAC files.

  • What movie file formats does Uconnect Theater+ support?

    Uconnect® Theater can play MP4, MOV, MPEG and AVI files.

  • Can users connect smartphones or laptops to Uconnect® Theater+ to surf the Internet or stream video from services like YouTube and Netflix?

    Yes. Many smartphones, tablets and laptops can be connected directly through the available HDMI or USB ports+. However, the device will likely require additional adaptors and cables to connect to the system and display content. FCA recommends that users research options with their laptop/device manufacturer to confirm compatibility. The device will require an Internet connection to access online content, so unless there is a Wi-Fi Hotspot available, users will have to rely on their existing data plans.

  • Can users use the vehicle’s Wi-Fi subscription to surf the web or stream content on devices connected to the HDMI ports?

    Yes. Vehicles equipped with a Uconnect® 8.4-inch touchscreen system will have an available 3G Wi-Fi connection+. Users can purchase Wi-Fi on a daily, weekly, or monthly basis. Because the Wi-Fi connection is 3G, FCA recommends using it for internet browsing, email or accessing social media sites rather than streaming movies.

  • How do users pair the remote control to the system?

    Pairing is simple and is typically only required one time. Press Setting Remote and Pair Remote on the touchscreen and follow the on-screen instructions to complete the process.

  • Do users need to pair the wireless headphones to the system?

    No, the wireless headphones connect to the system automatically.

  • Can users use their own headphones rather than the wireless ones provided with the system?

    Yes, users can connect their own headphones through the auxiliary jack, though wireless headphones (except those provided by FCA) are not compatible.

  • Can I play the audio in the cabin?

    Yes, through the "Listen in" feature.

  • Can parents turn the system on or off?

    Parental controls enable parents to mute or deactivate content. Parents can also put the content into "time-out" mode by locking out the screens and remotes.

  • When vehicles are powered off and powered back on again, will movies or music resume playing where they left off?

    This is dependent on the media. For instance, if you’re watching a movie via DVD, the movie may start where it left off depending on the disc.

  • Is the "Are We There Yet?" app only available on vehicles equipped with Navigation?

    Yes, the vehicle must be equipped with the Uconnect® 8.4-inch touchscreen with Navigation for the "Are We There Yet?" app to function.

  • Is there a screen for third-row passengers?

    No. Both touchscreens are placed in the second row.

  • What are the screen specs?

    The capacitive touchscreen has high-definition resolution of 1080p and a 1280x800 display.

  • What are the USB/HDMI specs?
    • The USB ports+ feature 2.5-amp charging and deliver audio data to the 8.4-inch touchscreen (iPad® capable).
    • The video USB+ in the front center stack provides the ability to send video from a consumer device to the second-row screens.
    • HDMIv1.4 – MHL2.0 (mobile high definition link) will charge, control and transfer video between a consumer device (Dependent on device compatibility. Device must support MHL2.0) and the vehicle.
  • How do I reorder the sources on the 10.1 inch screens?
    • Go to "Settings".
    • Scroll down to "Source card reorder".
    • Drag and drop the cards in the order that best fits your needs.
  • How do I access the controls for the 10.1-inch screens from the 8.4-inch screen?
    • Select the "U apps" icon on the bottom bar of the 8.4 inch Uconnect® touchscreen.
    • Select "Uconnect® Theater".
    • Select the rear screen that you would like to control by pressing the center of the box of the corresponding screen (left box for the left screen and right box for the right).
  • Section 1: General FAQ

    What is SiriusXM Guardian™?

    As part of your Uconnect® experience, you can now receive the available SiriusXM Guardian™ Connected Vehicle Services. It provides you with advanced safety and security features which deliver emergency assistance when you need it. Plus, the mobile app allows you to access convenient remote services+ and manage your vehicle from virtually anywhere. SiriusXM Guardian services are subject to service limitations. See Terms of Service for full details.

    Do I need a subscription to use SiriusXM Guardian™?

    You must have an active trial or paid subscription in order to use SiriusXM Guardian™ services. A variety of package options are available starting as low as $11.99 per month plus applicable fees and taxes. For more information, call 1-844-796-4827.

    How do I activate my services?

    To activate services from your vehicle, press the apps icon at the bottom of your in-vehicle touchscreen and then select “Activate Services”. Then follow the prompts to activate services either via phone or email.

    How long does my trial last?

    All new vehicles equipped with SiriusXM Guardian™ include a 12-month trial period of the full suite of SiriusXM Guardian services. The trial length is measured from the original date of sale or lease of the vehicle. In the case of previously-owned vehicles, any remaining trial period transfers to the new owner if the vehicle is still within 12 months of the original date of sale. A new enrollment is required.

    Which vehicles offer SiriusXM Guardian™?

    SiriusXM Guardian™ is available on select 2017 Chrysler 300, Dodge Charger and Dodge Challenger models.

    SiriusXM Guardian is available only on equipped vehicles purchased within the United States and Puerto Rico.

    Do I need my cell phone to use SiriusXM Guardian™?

    No, a cell phone is not required to access or use SiriusXM Guardian™. However, the SiriusXM Guardian mobile app provides convenient access to services like Remote Vehicle Start+ and more.

    What services are available with SiriusXM Guardian™?

    Remote services+: Start your vehicle remotely, lock or unlock the doors or sound your horn while flashing the lights by using the convenient SiriusXM Guardian™ mobile app or web portal. Remote Vehicle Start+ is not available on vehicles with manual transmissions.

    Destination services: Forgot where you parked? Use Vehicle Finder+ on your mobile app to locate your vehicle. Plus, use Send & Go+ to search locations from your mobile app and send them directly to your vehicle’s Navigation system (if equipped). You can even send addresses to your vehicle from your phone’s contact book or other mapping apps. Your vehicle must be equipped with a Uconnect® 8.4 NAV unit to use Send & Go+.

    Security: Get notifications on your mobile device if your vehicle’s theft alarm is triggered+, plus use Stolen Vehicle Assistance+ to help police locate your vehicle if it is ever stolen. You must provide a valid stolen vehicle police report to SiriusXM Guardian in order to use Stolen Vehicle Assistance+.

    Assistance: Roadside Assistance+ and live Customer Care are both just a button push away.

    How do I know if I have the latest version of the SiriusXM Guardian™ app?

    Many smartphone apps are set to update automatically. However, to verify that you have the latest version, you can visit the Google Play Store or Apple® App Store® and view the latest version.

    Where can I find the Privacy Policy?

    View the details of the SiriusXM Guardian™ Privacy Policy.

    Where should I use my password and PIN?

    Your email address and password will be your credentials for logging in to your Owner Site as well as for accessing your SiriusXM Guardian™ services via the web portal and the SiriusXM Guardian mobile app.

    Your PIN is used to execute remote commands to your vehicle either via the web portal or mobile app. SiriusXM Guardian will provide service for anyone who can provide the correct PIN, so be sure to protect your PIN.

    How can I change my email address, password and/or PIN?

    To change your email address or password, go to the Owner Site and click on "Edit Profile."

    To change your PIN, go to your Owner Site and navigate to the SiriusXM Guardian™ portal where you can then change your PIN under "Edit Profile." You can also call a SiriusXM Guardian agent from the Assist Call link in the side menu to reset your PIN.

    Who should I contact if I have questions or other issues?

    If you require further assistance, you can contact SiriusXM Guardian™ at 1-844-796-4827.

  • Section 2: Mobile App Features use


    How do I use the remote features on my mobile app?

    Touch the icon for the feature you wish to use. Enter your PIN when prompted. Then you will receive a message showing the command in progress. SiriusXM Guardian™ will provide service to anyone who can provide the correct PIN, so be sure to protect your PIN.

    How will I know if the remote command I sent to my vehicle failed?

    You will see a notification inside the mobile app letting you know if the command failed.

    Where can I find the mobile app notifications?

    App notifications can be found within your notification center on your mobile phone as well as within the SiriusXM Guardian™ app.

    To view notifications in your message center, tap on "Push Notification" alerts from the operating notification center, usually found in your Settings, on your smartphone. This will open the mobile application notification tray for remote operations.

    From within the app, click on the notification icon at the top right of the screen, which represents the number of notifications in your notification tray. Clicking this number will display your notifications.

    How do I clear the notification tray within the app?

    From the notification page in the app, select “Clear All” to clear notifications. Note, this will clear notifications across all vehicles tied to your SiriusXM Guardian™ account.

    I’m not receiving notifications. What do I do?

    You may not have set up your preferences to receive notifications. From the main menu within the app, select “Vehicle Preferences” and then “Message Settings”. Turn on the types of notifications you’d like to receive. You can also manage your notifications from the web portal for
    SiriusXM Guardian™. If you have changed your preferences and are still not receiving notifications, you may also need to adjust your notifications permissions in your smartphone to enable notifications from the SiriusXM Guardian app.

    How do I use Vehicle Finder to locate my vehicle?

    Go to the Location tab at the bottom of the mobile app home screen to bring up the map screen. Next, press the steering wheel icon to find your vehicle and put in your PIN when prompted. Vehicle Finder+ will not work if your vehicle is in motion or if your vehicle ignition has not been started for 15 days or more. NOTE: If you believe your vehicle has been stolen, you must use the Stolen Vehicle Assistance+ service.

    Why can’t Vehicle Finder find my vehicle?

    In order to use Vehicle Finder+, both your phone and your vehicle must be receiving a good cellular connection. Other reasons may include:
    After not being turned on for 15 days, the vehicle goes into power saving mode and does not receive signals from the app. An ignition cycle is required to send the signals from the car back to the app after 15 days.

    Vehicle Finder+ cannot be used if the vehicle is in motion.

    See the Uconnect® with SiriusXM Guardian™ Terms of Service for service limitations.

    How do I send locations from my app to my vehicle Navigation system using Send & Go+?

    Tap the location icon at the bottom of the mobile app screen to bring up the map screen.

    To search for destinations, use the magnifying glass icon and either type in your search criteria or search by category. Choose the point of interest you want and then press “Send to Vehicle” to send the location to your vehicle’s Navigation system.

    To send an address from your address book, tap on the person icon, select the address you want and then press “Send to Vehicle” to send the destination to your in-vehicle Navigation system.

    Send & Go is only available on vehicles with in-vehicle Navigation systems.

    How do I use the Stolen Vehicle Assistance feature?

    Contact the police immediately to report the stolen vehicle and get a case number.

    Once you have a stolen vehicle police report with a case number, contact SiriusXM Guardian™ to initiate Stolen Vehicle Assistance+. You will need to provide the Customer Care agent with your case number to initiate the service.

  • Section 3: Feature Help

    Why did my remote request fail?

    In order to use remote services, both your phone and your vehicle must be receiving a good cellular signal.

    For safety reasons, Remote Vehicle Start+, Remote Door Lock/Unlock and Remote Horn & Lights requests will fail if:

    • The vehicle doors, hood, trunk or liftgate are open

    • The vehicle is already in motion

    • The key is in the ignition

    • The brake pedal is depressed

    • The vehicle alarm or panic alarm have gone off since the last time the vehicle was started

    Additionally, Remote Vehicle Start+ requests will fail if:

    • The “Check Engine” light is on

    • The vehicle does not have enough fuel

    • The oil pressure is too low or coolant temperature is too high

    If you have not entered your vehicle with the key within 15 minutes of activating Remote Vehicle Start, the engine will shut off automatically.

    If none of these apply and you continue to experience issues, please call SiriusXM Guardian™ Customer Care from the SiriusXM Guardian Assist Call link in the side menu.

    My location search didn’t turn up any results. Why not?

    The business name or address you entered may not be valid or you may not have a strong enough signal to execute your search.

    Why didn't my points of interest appear on my vehicle Navigation after using Send & Go+?

    Once submitted, Points of Interest (POIs) are only downloaded to the vehicle Navigation system when the vehicle is started. If too much time has lapsed since the POI was sent, you may have to resubmit the POI and restart your vehicle.

    The in-vehicle Navigation holds a limited number of POIs, with the most recently sent POIs appearing first.

  • What is Android Auto™?

    Android Auto™ extends the Android platform into the vehicle in a way that's purpose-built for driving with your favorite useful apps in a seamless way.

  • What are the compatibility requirements?
    • A vehicle (or an aftermarket head unit) with Android Auto integration
    • A compatible Android™ phone with Android 5.0, Lollipop
  • What vehicles will offer Android Auto?

    Android Auto will launch on the 2017 Chrysler 300, Dodge Charger and Dodge Challenger. Many other vehicles will have the feature later in the year. Visit www.DriveUconnect.com for availability.

  • Does Android Auto work where I live?

    Check www.android.com/auto and see if Android Auto has launched in your country.

  • How do you set up Android Auto for the first time?
    • Ensure you meet all the compatibility requirements
    • Turn on the vehicle and remain parked
    • Connect your phone to the vehicle with a USB cable
    • Download all required apps
    • On your phone, follow the onscreen setup instructions
    • When you are finished with the phone instructions, check the vehicle's touchscreen and select the Android Auto icon if it hasn't loaded automatically
    • Read and accept the onscreen safety message
  • How much data does Android Auto use?

    Controlling your apps through Android Auto does not increase the amount of data they use. For example, streaming music for one hour in Android Auto uses the same data as one hour of music streaming normally on your Android phone.

  • Would it drain my battery quickly?

    When you connect your phone to run Android Auto, your battery receives power through your car's USB port. If your phone requires more power than the USB connection can give it, you may notice some battery drain. If your phone is losing battery when connected, consider upgrading your USB cable or close apps that are using a lot of power.

  • How do I know if my vehicle (or the vehicle I want to buy) has Android Auto?

    Refer to the Monroney label (vehicle sticker) on the vehicle.

  • What if my vehicle isn’t compatible? Can I update the Uconnect® system in a vehicle I already own?

    Currently there is not a software update available for vehicles that are not equipped with Android Auto. FCA US LLC does not offer an aftermarket solution.

  • What functionality does the phone version of the Android Auto app offer?
    • Restrict the phone to connect to known vehicles only
    • Forget all previously connected vehicles through Android Auto
    • Visit the Android Auto Help Center and send feedback
  • What can you find on the Home screen?
    • Reminders
    • SMS
    • Missed calls
    • Commute information
    • And more
  • How do you enable voice command?
    • Touch the mic icon on the head unit
    • Press and hold the voice command button on the vehicle (may vary depending on the automobile manufacturer)
  • How do you use the Navigation feature?
    • Get turn-by-turn Navigation via voice command or typing (parked only)
    • Get suggestions and explore nearby points of interest
  • How do you use the phone and SMS functions?
    • Touch the phone app or use voice commands to make a call
    • Touch the incoming message heads-up notification to hear the notification. Voice command with “reply” to answer the last received message
  • How do you play music?
    • Touch the music icon and select what you’d like to use to listen to music
    • Use the voice command “Play music." Google Play Music will then play “I’m feeling lucky” radio
  • Can I do anything else on the phone while driving?

    If you need to use your phone for something you can't control through Android Auto, you'll need to unplug the phone from the USB cable. For your safety, do not use your phone for features you can't access through Android Auto while you're driving.

  • Can I watch videos?

    No, Android Auto does not support video apps.

  • Can I use the onscreen keyboard?

    No, you can’t use the keyboard while driving. You can use the keyboard when the vehicle is parked.

  • Why does the voice button take me out of Android Auto?

    When using the Uconnect® Voice Recognition button for Android Auto, make sure that you hold it down until you hear the Android system beep. A short press will generally take you out of Android Auto and back into the Uconnect system.

  • Which phones are compatible with Android Auto?

    Android Auto works with compatible Android phones with Android 5.0, Lollipop or newer.

  • Does it matter where I put the phone?

    In most Android Auto-compatible vehicles, the location of the phone is not important. The GPS location used by Android Auto apps comes from the GPS in the vehicle, not just the GPS in the phone.

  • I connected the phone, but it didn’t work. What now?

    If this is the first time you’re using Android Auto in a particular vehicle, be sure to unlock your phone and accept the terms and conditions on your phone’s screen after you’ve connected and touched the Android Auto button on your display. Also, make sure that the "Only connect to known cars" setting in the Android Auto app is unchecked. Locate the Android Auto icon/button on your Uconnect® touchscreen to focus on Android Auto.

  • I can't connect to a second vehicle with Android Auto. Why?

    If you're having trouble connecting to a second vehicle, go to the Android Auto app on your phone and uncheck the box next to the "Only connect to known cars" setting, and try plugging in again.

  • What if Google™ doesn’t understand my voice?

    You can check https://history.google.com/history/audio to see how Google had transcribed your voice. If you have tried several times and Google does not understand correctly, please check whether the microphone on the vehicle is working properly. Do you speak with an accent? If you allow Google to learn your speech pattern, it will improve recognition over time as you use it.

    Note: To use Audio history, you need to enable Voice and Audio Activity. Steps to enable the feature are as follows:

    1. 1. On the mobile device, verify the Google Account used by Google voice search:
      • Open the Google app and tap the menu (top left) to open the sidebar.
      • Make a note of the listed account.
    2. 2. Verify the Google Account used by the Google app:
      • Open the Google app.
      • In the Google app menu, select Settings > Accounts & privacy > Google Account.
      • Verify the Google Account matches the account listed in Google voice search. If it doesn’t, change the account to match the account used by Google voice search and select Accounts & privacy again.
    3. 3. Enable Voice & Audio Activity (for details, refer to https://support.google.com/websearch/answer/6030020?hl=en):
      • In Accounts & privacy, select Google activity controls > Voice & Audio Activity.
      • Enable (toggle to ON).
  • "Ok Google" doesn’t work. Why?

    Make sure Ok Google hotword detection is turned on:

    Android Auto app > Menu > Settings > “Ok Google” detection > While driving option is switched on.

  • What is Apple CarPlay®?

    Available on select FCA US vehicles, Apple CarPlay® is a smarter way to use your iPhone® in the vehicle. CarPlay takes the things you want to do with your iPhone while driving and puts them right on your vehicle’s built-in display. You can get directions, make calls, send and receive messages and listen to music, all in a way that allows you to stay focused on the road. Just connect your iPhone and go.

  • Which FCA US vehicles offer CarPlay?

    The 2017 Chrysler 300, 2017 Dodge Charger and 2017 Dodge Challenger all offer CarPlay support.

  • My current FCA US vehicle doesn’t support CarPlay – is there a way I can get it added?

    Unfortunately, it isn’t possible to add on CarPlay if the vehicle doesn’t already support it. It is only available on select 2017 FCA US vehicles at this time.

  • How do I know if my vehicle (or the vehicle I would like to purchase) has CarPlay?

    Visit https://www.apple.com/ios/carplay/available-models/ or DriveUconnect.com to check vehicle availability.

  • How do I set up and use CarPlay?
    1. 1. Make sure that CarPlay is supported on your vehicle or Uconnect® system.
    2. 2. Plug your iPhone into the CarPlay USB port using an Apple certified cord. If the CarPlay Home screen doesn’t appear, select the CarPlay logo on your Uconnect touchscreen.
    3. 3. Make sure that your vehicle is running.
    4. 4. Ask Siri® for what you need. You can do this as follows:
      • Press and hold the Voice Recognition button on your steering wheel. Then ask for what you need.
  • What apps work with CarPlay?

    Apps included are Apple Maps, Phone, Messages and your Music. CarPlay also supports other apps on your iPhone — like your favorite audio and messaging apps such as Podcast, Audiobooks, iHeartRadio, At Bat, Spotify, Stitcher, CBS Radio, Overcast, Audiobooks.com, Audible, Pandora, Slacker Radio, VOX, NPR One, Clammer and Downcast. Visit Apple.com for the most recent apps available.

  • Which smartphones are compatible with CarPlay?

    CarPlay will work with every iPhone from the iPhone 5 on. That includes older models such as 5c, to the recent iPhone SE to the latest generation of Apple handsets such as the iPhone 6s, 6s Plus and iPhone 7.

  • How can I stop CarPlay from automatically showing on my Uconnect® touchscreen?

    Go to the Apps icon -> Settings -> Display. Scroll down to “Auto Show Smartphone Display upon Connection” and uncheck the box.

  • How do I switch between CarPlay on an iPhone and Android Auto on an Android phone?

    Go to the Apps icon -> Settings -> scroll to Phone Settings -> select Paired Phones and Audio Devices -> Select Smartphone Display and Options -> You then have the ability to switch between the phones paired and listed.

  • Does CarPlay use my phone’s data plan? How much data does CarPlay use?

    Yes, CarPlay uses your phone's data plan. Please visit your carrier’s website for data usage and charges.

  • How is CarPlay different from Siri® Eyes Free?

    CarPlay takes Siri® Eyes Free even further by taking advantage of the Uconnect® touchscreen to display information in addition to speaking to you.

  • What can I do with CarPlay that I can’t with my vehicle’s own infotainment system?

    You are now able use your personal iPhone and integrate it with the Uconnect® touchscreen.

  • How do you connect your iPhone to CarPlay?

    To pair an iPhone with a vehicle you must plug it into the dashboard with a Lightning cable. When your car detects that your iPhone has been connected, the CarPlay icon will automatically pop up. Current FCA US vehicles support CarPlay over a wired connection.

  • What does CarPlay look like?

    CarPlay looks and feels like your iPhone, but designed for your Uconnect® touchscreen.

  • How do you control CarPlay?

    Start Siri by pressing and holding the Voice Recognition button, or use the Uconnect® touchscreen to tap the CarPlay icon.

  • How do I add apps to CarPlay?

    CarPlay-capable apps automatically show up on your screen. These include Phone, Apple Music, Maps, Messages, Podcasts, Audiobooks, third-party audio apps, third-party messaging apps and apps that your automobile manufacturer has made for CarPlay.

  • Will CarPlay take control of the Uconnect® touchscreen?

    It will only take control of the features within the Phone icon displayed on the Uconnect® touchscreen while your iPhone is plugged in.

  • How do I stop text messages and phone call pop-ups from coming in while CarPlay is in use?

    Go to your carrier’s phone settings for information on how to set up notifications or do not disturb features.

Just like your smartphone, the Uconnect® systems in FCA US LLC vehicles work best when they have the latest software available from the manufacturer. Software updates help ensure that your Uconnect system works with the latest smartphones, improves quality and allows us to add new services for you to enjoy. Software updates help FCA US LLC ensure that your vehicle is secure from cybersecurity risk.

Until now, delivering these important software updates has been done by customers downloading software online and installing it manually via a USB drive, or by visiting the dealer for service. In an effort to minimize customer inconvenience, we are constantly looking for ways to make software updates easier to deliver.

FCA US LLC has developed a means of delivering software updates over-the-air, using the built-in cellular connection that is part of Uconnect Access+. Over-the-Air Software Updates will make it easier to ensure that your Uconnect system is operating at peak performance.
  • What is an Over-The-Air Software Update?

    An Over-the-Air Software Update is a method of delivering new software to a vehicle through a wireless cellular network. Common reasons for updating software include improving quality or adding new services to your Uconnect® system.

  • What improvements are being made with this update?

    Every Over-the-Air Software Update contains a list of what is new and/or what has changed. When your Uconnect® software update is complete, look for the What’s New icon on your Uconnect touchscreen.

  • Can my vehicle receive Over-the-Air Software Updates?

    If your vehicle is equipped with Uconnect® Access+ featuring a built-in cellular connection, you may receive Over-the-Air Software Updates. The vehicle must be located in the US and in range of a useable cellular network. The following vehicles offer Uconnect Access on the 8.4 systems:

    • 2015-17 Chrysler 200
    • 2015-16 Chrysler 300
    • 2017 Chrysler Pacifica
    • 2015-16 Dodge Challenger
    • 2015-16 Dodge Charger
    • 2014-17 Dodge Durango
    • 2013-17 Dodge Viper
    • 2014-17 Jeep® Cherokee
    • 2014-17 Jeep® Grand Cherokee
    • 2015-17 Jeep® Renegade (Uconnect® 6.5)
    • 2013-17 Ram 1500
    • 2013-17 Ram 2500/3500/Chassis Cab

    Note: The 2017 Chrysler 300, Dodge Charger, Challenger and the 2017 Jeep® Compass will not receive this Over-the-Air Software Update.

  • Will I receive a communication in advance of the Over-the-Air Software Update?

    For the launch of this new capability, Uconnect® will send out a communication to all customers via email. It will be sent to the email address used to register for Uconnect Access or the email address for you on file. The communication will be sent out in advance of your vehicle receiving the Over-the-Air Software Update so that you will know what to expect.

  • What do I have to do to get the software update?

    You need to have your vehicle in the park position, or have the vehicle in neutral with the parking brake engaged if equipped with a manual transmission. The engine does not need to be running, however, the ignition must be in the ON position. The vehicle should be outdoors if the engine is running.


    You must press the Update Now icon to start the first phase of the software update. You can select the Later icon an unlimited number of times. The first phase will take up to 20 minutes to complete. If the ignition is turned off during the first phase, you will be required to restart the entire process from the beginning.


    Once the update has reached the second phase, a message on the touchscreen will tell you to turn the vehicle off, exit the vehicle and let the process complete on its own. The second phase may take up to 70 minutes to complete.

  • Customer Decision

  • First Phase

  • Wait Screen

  • Second Phase

  • Confirmation

    You may need to pair your phone(s) to Bluetooth® again. Do this by pressing the Phone icon on the Uconnect® touchscreen, then tap Yes when the system asks if you would like to pair a phone.
  • I saw a pop-up on my touchscreen. Am I being hacked?

    Don’t worry. The pop-up is letting you know that your vehicle is eligible for a software update. This is a new enhancement to your Uconnect® system that allows the latest software updates to be sent to your vehicle via a wireless cellular connection. This is not unlike your smartphone or other computing device, which notifies you when an update is available.

  • What position should the ignition be in for software installation?

    For the first phase (up to 20 minutes) of the software update, the ignition needs to be in the ON position until complete. The second phase (up to 70 minutes) will happen automatically on your touchscreen no matter what position the ignition is set to. We do not recommend you drive your vehicle while the update is in progress, as the ParkView® Rear Back Up Camera+, 9-1-1 Call+, and other driver assistance features will not be available while the software update is being installed.

  • How will I know that the update is complete?

    After a successful update, you will see a pop-up on the Uconnect® touchscreen indicating that the software update was successful. If you want to know more, select the What’s New icon on the touchscreen for a summary of the improvements that were made to your system. For your safety, this information cannot be displayed while the vehicle is in motion.

  • What happens if I turn the ignition to the OFF position before the first phase of the update is complete?

    If you turn the ignition to the OFF position before the first phase (up to 20 minutes) is complete, the update will not be completed and the process will start over the next time you run your vehicle.

  • After the software update has started, the Uconnect® touchscreen stayed on when I turned the vehicle off. Should I be worried?

    During the last phase of the Over-the-Air Software Update, the touchscreen will remain on even if the vehicle is turned off during the software update. The vehicle will automatically shut down after the update is complete (up to 70 minutes). This is normal behavior and the process is designed not to drain your battery.

  • Can I decline the update and keep pressing the Update Later icon?

    The software update pop-up will continue to reappear on the Uconnect® touchscreen every time you run the vehicle, until you press the Update Now icon and complete the software update. We recommend you agree to update at your earliest convenience to ensure the best performance from your Uconnect system.

  • How long will the software update take?

    The first phase of the update will take up to 20 minutes, during which you will be in the vehicle with the ignition in the ON position (the vehicle must be positioned outdoors if the engine is running). After the first phase, you may turn off the vehicle and exit. The Uconnect® touchscreen will remain on for the remainder of the update which can take up to 70 minutes more. During both phases of the update, you will see a progress bar indicating approximately what percent of the update remains.

  • Can I drive the vehicle while the update is installing?

    We do not recommend you drive your vehicle while the update is in progress. The ParkView® Rear Backup camera+, 9-1-1 Call+, and other driver assistance features will not be available while the software update is being installed. During the installation, other features of the Uconnect® system such as AM/FM, SiriusXM® Satellite Radio+ and Bluetooth® will not be available.

  • Why won't my phone pair to Uconnect® via Bluetooth® after I installed the software update?

    Unfortunately, some vehicles will have the Bluetooth® phone settings reset on the Uconnect® system. If this happens, you will have to pair your phone(s) to Bluetooth again. Do this by pressing the Phone icon on the Uconnect touchscreen, then tap Yes when the system asks if you would like to pair a phone.

  • Why did my radio presets disappear after I installed the software update?

    Unfortunately, some vehicles will have the audio settings set back to default. To reset your favorite stations, tune to the desired channel then press and hold the radio station button on the top of the radio screen (see picture below).

  • Why won't music play through the system (via the USB port) after I installed the software update?

    When the software update is complete, Auto Play can be configured. The Auto Play feature begins playing music as soon as a USB drive is connected to one of your vehicle’s USB ports. The default setting for the new software is off. You can turn Auto Play on by going to Settings, then selecting Audio.

  • How will I know what has changed after the software update is complete?

    You can see the What’s New icon from the Uconnect® touchscreen in your vehicle. Select the Apps icon from the lower menu bar, then select Settings from the list of icons. Press System Information, then scroll down and select What’s New. For any additional assistance, call Uconnect Customer Care at (877) 855-8400.


    This software update adds important features to Uconnect® systems found on vehicles built before the 2016 model year, including:

    • Adds Siri® Eyes Free+ capability for iPhone® owners. To enable Siri, you will need to push, hold and release the Uconnect Voice Recognition (VR) button on the steering wheel. After you hear a double beep, you can ask Siri to play music, get directions, read text messages and many other useful requests. https://youtu.be/Ha_Ur29ld-w
    • Adds Auto Play. The Auto Play feature begins playing music as soon as a USB drive is connected to one of the vehicle’s USB ports. The default setting is off, you can turn Auto Play on by going to Settings, then selecting Audio.
    • Adds the Do Not Disturb text message feature. You can disable notifications from incoming calls and texts, allowing you to keep your eyes on the road and hands on the wheel. https://youtu.be/1ALBTzECPdE
    • Adds the Drag and Drop Menu Bar. Just press the Apps icon, then press and hold the selected App. Drag the app to the main menu bar for quick access. https://youtu.be/DrPefzdBuww

Can't Find What You're Looking For?

WE'RE HERE TO HELP.

how-to videos

With tutorials on everything from voice commands to Navigation, you'll be up and running in no time. Go »

UCONNECT® SUPPORT

Have additional questions or comments? Contact us by phone, email or mail and we'll get back to you as soon as possible.

by phone

Get Uconnect® system support.

Call 1-877-855-8400

Open 24 hours each day

Emergency Service or Remote Service Assistance
(for Uconnect® Access subscribers only)

Call 1-855-792-4241

Please have your Uconnect® Security PIN ready when you call.

Not sure if you have Uconnect® Access? Please select "The Systems" (above), to locate your system and view its features.

By Email

Send us an email »

By Mail

FCA US LLC
P.O. Box 21-8007
Auburn Hills, MI 48321-8007