Section 1: General FAQ
What is SiriusXM Guardian™?
As part of your Uconnect® experience, you can now receive the available SiriusXM Guardian™ Connected Vehicle Services. It provides you with advanced safety and security features which deliver emergency assistance when you need it. Plus, the mobile app allows you to access convenient remote services+ and manage your vehicle from virtually anywhere. SiriusXM Guardian services are subject to service limitations. See Terms of Service for full details.
Do I need a subscription to use SiriusXM Guardian™?
You must have an active trial or paid subscription in order to use SiriusXM Guardian™ services. A variety of package options are available starting as low as $11.99 per month plus applicable fees and taxes. For more information, call 1-844-796-4827.
How do I activate my services?
To activate services from your vehicle, press the apps icon at the bottom of your in-vehicle touchscreen and then select “Activate Services”. Then follow the prompts to activate services either via phone or email.
How long does my trial last?
All new vehicles equipped with SiriusXM Guardian™ include a 12-month trial period of the full suite of SiriusXM Guardian services. The trial length is measured from the original date of sale or lease of the vehicle. In the case of previously-owned vehicles, any remaining trial period transfers to the new owner if the vehicle is still within 12 months of the original date of sale. A new enrollment is required.
Which vehicles offer SiriusXM Guardian™?
SiriusXM Guardian™ is available on select 2017 Chrysler 300, Dodge Charger and Dodge Challenger models.
SiriusXM Guardian is available only on equipped vehicles purchased within the United States and Puerto Rico.
Do I need my cell phone to use SiriusXM Guardian™?
No, a cell phone is not required to access or use SiriusXM Guardian™. However, the SiriusXM Guardian mobile app provides convenient access to services like Remote Vehicle Start+ and more.
What services are available with SiriusXM Guardian™?
Remote services+: Start your vehicle remotely, lock or unlock the doors or sound your horn while flashing the lights by using the convenient SiriusXM Guardian™ mobile app or web portal. Remote Vehicle Start+ is not available on vehicles with manual transmissions.
Destination services: Forgot where you parked? Use Vehicle Finder+ on your mobile app to locate your vehicle. Plus, use Send & Go+ to search locations from your mobile app and send them directly to your vehicle’s Navigation system (if equipped). You can even send addresses to your vehicle from your phone’s contact book or other mapping apps. Your vehicle must be equipped with a Uconnect® 8.4 NAV unit to use Send & Go+.
Security: Get notifications on your mobile device if your vehicle’s theft alarm is triggered+, plus use Stolen Vehicle Assistance+ to help police locate your vehicle if it is ever stolen. You must provide a valid stolen vehicle police report to SiriusXM Guardian in order to use Stolen Vehicle Assistance+.
Assistance: Roadside Assistance+ and live Customer Care are both just a button push away.
How do I know if I have the latest version of the SiriusXM Guardian™ app?
Many smartphone apps are set to update automatically. However, to verify that you have the latest version, you can visit the Google Play Store or Apple® App Store® and view the latest version.
Where should I use my password and PIN?
Your email address and password will be your credentials for logging in to your Owner Site as well as for accessing your SiriusXM Guardian™ services via the web portal and the SiriusXM Guardian mobile app.
Your PIN is used to execute remote commands to your vehicle either via the web portal or mobile app. SiriusXM Guardian will provide service for anyone who can provide the correct PIN, so be sure to protect your PIN.
How can I change my email address, password and/or PIN?
To change your email address or password, go to the Owner Site and click on "Edit Profile."
To change your PIN, go to your Owner Site and navigate to the SiriusXM Guardian™ portal where you can then change your PIN under "Edit Profile." You can also call a SiriusXM Guardian agent from the Assist Call link in the side menu to reset your PIN.
Who should I contact if I have questions or other issues?
If you require further assistance, you can contact SiriusXM Guardian™ at 1-844-796-4827.
Section 2: Mobile App Features use
How do I use the remote features on my mobile app?
Touch the icon for the feature you wish to use. Enter your PIN when prompted. Then you will receive a message showing the command in progress. SiriusXM Guardian™ will provide service to anyone who can provide the correct PIN, so be sure to protect your PIN.
How will I know if the remote command I sent to my vehicle failed?
You will see a notification inside the mobile app letting you know if the command failed.
Where can I find the mobile app notifications?
App notifications can be found within your notification center on your mobile phone as well as within the SiriusXM Guardian™ app.
To view notifications in your message center, tap on "Push Notification" alerts from the operating notification center, usually found in your Settings, on your smartphone. This will open the mobile application notification tray for remote operations.
From within the app, click on the notification icon at the top right of the screen, which represents the number of notifications in your notification tray. Clicking this number will display your notifications.
How do I clear the notification tray within the app?
From the notification page in the app, select “Clear All” to clear notifications. Note, this will clear notifications across all vehicles tied to your SiriusXM Guardian™ account.
I’m not receiving notifications. What do I do?
You may not have set up your preferences to receive notifications. From the main menu within the app, select “Vehicle Preferences” and then “Message Settings”. Turn on the types of notifications you’d like to receive. You can also manage your notifications from the web portal for
How do I use Vehicle Finder to locate my vehicle?
SiriusXM Guardian™. If you have changed your preferences and are still not receiving notifications, you may also need to adjust your notifications permissions in your smartphone to enable notifications from the SiriusXM Guardian app.
Go to the Location tab at the bottom of the mobile app home screen to bring up the map screen. Next, press the steering wheel icon to find your vehicle and put in your PIN when prompted. Vehicle Finder+ will not work if your vehicle is in motion or if your vehicle ignition has not been started for 15 days or more. NOTE: If you believe your vehicle has been stolen, you must use the Stolen Vehicle Assistance+ service.
Why can’t Vehicle Finder find my vehicle?
In order to use Vehicle Finder+, both your phone and your vehicle must be receiving a good cellular connection. Other reasons may include:
After not being turned on for 15 days, the vehicle goes into power saving mode and does not receive signals from the app. An ignition cycle is required to send the signals from the car back to the app after 15 days.
Vehicle Finder+ cannot be used if the vehicle is in motion.
See the Uconnect® with SiriusXM Guardian™ Terms of Service for service limitations.
How do I send locations from my app to my vehicle Navigation system using Send & Go+?
Tap the location icon at the bottom of the mobile app screen to bring up the map screen.
To search for destinations, use the magnifying glass icon and either type in your search criteria or search by category. Choose the point of interest you want and then press “Send to Vehicle” to send the location to your vehicle’s Navigation system.
To send an address from your address book, tap on the person icon, select the address you want and then press “Send to Vehicle” to send the destination to your in-vehicle Navigation system.
Send & Go is only available on vehicles with in-vehicle Navigation systems.
How do I use the Stolen Vehicle Assistance feature?
Contact the police immediately to report the stolen vehicle and get a case number.
Once you have a stolen vehicle police report with a case number, contact SiriusXM Guardian™ to initiate Stolen Vehicle Assistance+. You will need to provide the Customer Care agent with your case number to initiate the service.
Section 3: Feature Help
Why did my remote request fail?
In order to use remote services, both your phone and your vehicle must be receiving a good cellular signal.
For safety reasons, Remote Vehicle Start+, Remote Door Lock/Unlock and Remote Horn & Lights requests will fail if:
• The vehicle doors, hood, trunk or liftgate are open
• The vehicle is already in motion
• The key is in the ignition
• The brake pedal is depressed
• The vehicle alarm or panic alarm have gone off since the last time the vehicle was started
Additionally, Remote Vehicle Start+ requests will fail if:
• The “Check Engine” light is on
• The vehicle does not have enough fuel
• The oil pressure is too low or coolant temperature is too high
If you have not entered your vehicle with the key within 15 minutes of activating Remote Vehicle Start, the engine will shut off automatically.
If none of these apply and you continue to experience issues, please call SiriusXM Guardian™ Customer Care from the SiriusXM Guardian Assist Call link in the side menu.
My location search didn’t turn up any results. Why not?
The business name or address you entered may not be valid or you may not have a strong enough signal to execute your search.
Why didn't my points of interest appear on my vehicle Navigation after using Send & Go+?
Once submitted, Points of Interest (POIs) are only downloaded to the vehicle Navigation system when the vehicle is started. If too much time has lapsed since the POI was sent, you may have to resubmit the POI and restart your vehicle.
The in-vehicle Navigation holds a limited number of POIs, with the most recently sent POIs appearing first.