INFORMATION WE COLLECT FROM YOU OR YOUR VEHICLE. Information that may identify you or your vehicle may be collected, used, disclosed, and shared by us in accordance with this Policy and the laws, rules, and regulations of the United States (“Collected Data”). By enrolling in, activating or using the Services, you consent to the collection, use, and disclosure of Collected Data as described in this Policy. We collect personal information you provide when you register for the Services or call one of our customer care centers for assistance, such as your name, mailing address, email address, telephone number, and credit card information. We may also collect information from you or your vehicle in the course of your use of the Services and of Satellite Services (as defined below), when applicable. Some of this information may be collected even after the ignition is turned off.
Collected Data transmission begins with the activation of the Services in a vehicle. In the event of a subsequent purchase, the Services may have been activated prior to the purchase. Cancellation of SiriusXM Guardian services alone does not stop the transmission of Collected Data to us. If you do not want Collected Data collected, retained, or used, you must follow the steps listed below in the Privacy Choices section to deactivate the Services in your vehicle in their entirety.
Collected Data may include the following:
- Vehicle Data. Information related to your vehicle (“Vehicle Data”) is transmitted from your vehicle upon ignition off to us. Vehicle Data includes but is not limited to vehicle sensor data, diagnostic data, odometer readings, collision information, speed, and tire pressure data.
- Location Data. Collection and use of your vehicle’s GPS location (“Location Data”) is required for us to provide the Services. We may record, monitor or collect the location of your vehicle regardless of who is driving it a) in order to perform the Services as requested by you, other occupants, or another driver of the vehicle; b) when Vehicle Data is transmitted as described above; c) when we are required to do so by applicable local, state or federal laws, rules or regulations; or d) in connection with our efforts to communicate with the vehicle purchaser or recover the vehicle pursuant to agreements governing the lease or financing of such vehicle.
- Customer Experience Data. We may collect information about the way you use the Services that helps us troubleshoot, improve, customize or communicate about services which are offered to you.
- Satellite Radio Data. Satellite radio and other satellite delivered services such as Traffic and Travelink (collectively “Satellite Services”) provided by Sirius XM Radio Inc. in connection with your vehicle’s satellite radio device are separate and distinct from the Services. We may collect information that is related to the performance of the satellite radio in your vehicle and the ways you use your satellite radio and the Satellite Services. This information is used by us to help identify signal outages, to improve Sirius XM’s Satellite Services product and content offerings, and to customize or communicate with you to enhance your Sirius XM radio listener experience.
HOW WE USE YOUR INFORMATION. In addition to any uses set forth above, we use Collected Data for a variety of purposes including without limitation: to provide the Services to you; for troubleshooting and maintenance of the Services; to communicate with you about your account; to prevent fraud and misuse of the Services; to allow us and FCA US’ dealers to evaluate and improve products or services and present you with promotional offers, new or additional products or services; to perform market research; to protect your safety and the safety of others; to comply with laws, regulations, court orders, and subpoenas or similar requests for information by authorities; to analyze vehicle information and vehicle use information for quality and product improvement purposes, and to enforce the Uconnect and SiriusXM Guardian Terms of Service. Location Data is also used for quality or research and development purposes; to notify emergency service providers; to send you Services–related messages; to assist law enforcement as part of a request for stolen vehicle assistance; and to protect your safety or the safety of others in our sole discretion (e.g., to locate a missing person). We use Application Usage Data to provide the Services you request through the Sites or the Apps, and to administer, troubleshoot and improve the Sites and the Apps.
Business Transfers. Collected Data may be disclosed and transferred by us as part of any merger, acquisition, financing, sale of company assets or interests in the respective company, or the transition of service to another provider. In the unlikely event of insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset.
SAFEGUARDS AND RETENTION OF INFORMATION. We retain your information in order to fulfill our respective business purposes and use a variety of procedural, physical, and technological safeguards in our efforts to protect your information from unauthorized access, use, or disclosure. We require you to have a Uconnect Services user ID and password, and it is important that you maintain the confidentiality of this information at all times and update the password regularly. We also require that you establish a SiriusXM Guardian personal identification number (PIN) which is required to use certain SiriusXM Guardian features such as remote door lock and unlock. It is important that you do not provide your PIN to anyone who is not authorized to use or incur charges on your SiriusXM Guardian account. WE are NOT responsible for unauthorized use of the Services or FOR charges to your account when the appropriate authentication has been provided. No method of electronic transmission, or method of electronic storage, is 100% secure, and it may be possible for third parties not under our control to intercept or access information unlawfully. Therefore, we cannot guarantee its absolute security.
PROTECTING CHILDREN. The Services are not directed at children and we do not knowingly collect any personal information from children under the age of 13. If you are under 18, or otherwise would be required to have a parent or guardian consent to share information with us, you should not send any information about yourself to us. If a person under 13 submits information through any part of the Services and we learn the person submitting the information is a child, we will attempt to delete this information as soon as possible.
CONTACTING US If you have any questions about, or complaints that concern, this Policy, please write: to SiriusXM at: Privacy Officer, Sirius XM, 1500 Eckington Place, N.E. Washington, D.C., 20002 or email us at email@example.com; to FCA US at: FCA US LLC, Attn: Data Privacy Office, CIMS 485-02-12, 1000 Chrysler Drive, Auburn Hills, MI 48326 or email us at firstname.lastname@example.org. Do not include any sensitive or personal information in an email.
PRIVACY CHOICES. The collection, use and sharing of Collected Data is essential to providing the Services. If you do not want this information to be collected, used, or shared, you must contact us at 844-796-4827 and ask to cancel Uconnect and SiriusXM Guardian Services for privacy reasons. This request will result in the deactivation of your’ wireless transmission network service and will cease your access to SiriusXM Guardian safety and convenience services and other Uconnect services. It will also prevent updates to your In-vehicle Manual and the implementation of any Wi-Fi services through the vehicle. Please note that cancelling your SiriusXM Guardian subscription without the request to deactivate for privacy reasons will not cancel the transmission of Collected Data to us.
If you wish to opt out of receiving promotional communications related to the Services by email or telephone, you may do so at any time by visiting www.moparownerconnect.com and following the link to the SiriusXM Guardian Services site. Even if you opt out of promotional communications, you may continue to receive service or account-related communications from time to time.
UPDATING THIS POLICY. We may change this Policy at any time. If we make material changes to this Policy or how we handle your personal information, we will provide notice by changing the Effective Date of the Policy or as required by law. By using the Services after the Effective Date, you are deemed to consent to the then-current Policy. We recommend that you check back and review this Policy from time to time.
YOUR CALIFORNIA PRIVACY RIGHTS. Unless otherwise stated in this Policy, we do not share your personal information with unaffiliated third parties for their own independent marketing purposes without your consent. California residents may request the categories of personal information we shared with third parties for marketing purposes and the names of those third parties during the previous calendar year. To make your request to Sirius XM, please write to: Sirius XM, Attn: Legal Department - CA Privacy Rights, 1290 Avenue of the Americas, 11th Floor, New York, NY 10104. To make your request to FCA US, please write to: FCA US LLC, Attn: Data Privacy Office, CIMS 485-02-12, 1000 Chrysler Drive, Auburn Hills, MI 48326. Requests that come to us by other means may result in a delayed response.