FREQUENTLY ASKED QUESTIONS

PHONE

I'm having trouble pairing my phone. Where should I go for assistance?

Why can't I place a call when I first get into my vehicle?

Please visit mopar.com for all phone compatibility information.

UCONNECT® VOICE COMMAND

Where can I find a list of voice commands for my Uconnect® system?

Why can't I use Uconnect® Voice Command to play songs on my iPod® or other digital music player?

It depends on the type of system you have. Please select from the available systems below:
Uconnect® 8.4A or Uconnect® 8.4AN
Other Uconnect® systems

ENTERTAINMENT

Why can't I use Uconnect® Voice Command to play songs on my iPod® or other digital music player?

Your iPod® or other compatible digital music player must be connected via the USB port. If your device is streaming music via Bluetooth® or if it's connected through the available auxiliary port or SD card slot, Voice Command will not be available.

NAVIGATION

Where can I find a map update for my Uconnect® NAV system?

How do I adjust the volume of the Navigation system voice prompts?

Why can’t I control my Uconnect® NAV system using Uconnect Voice Command?

Click here to be directed to the Uconnect® Map Update Store.

SIRIUSXM GUARDIAN™ OVERVIEW

What is SiriusXM Guardian™?

Do I need a subscription to use SiriusXM Guardian™?

How do I activate my services?

How long does my trial last?

Which vehicles offer SiriusXM Guardian™?

Do I need my smartphone to use SiriusXM Guardian™?

What services are available with SiriusXM Guardian™?

How do I know if I have the latest version of the Uconnect® app with SiriusXM Guardian™?

Where can I find the Privacy Policy?

Where should I use my password and PIN?

How can I change my email address, password and/or PIN?

Who should I contact if I have questions or other issues?

SiriusXM Guardian™, available on select vehicles, connects you to your vehicle in ways you've only dreamed of before. With greater remote access and control, help on your drive is there when you need it: from Roadside Assistance Call for a flat tire, to the ability to download multiple destinations to your Navigation screen, to remote vehicle rstart services, so you can start your vehicle to avoid a hot seat or cold steering wheel and more.

UCONNECT® APP WITH SIRIUSXM GUARDIAN™

How do I use the remote features on my mobile app?

How will I know if the remote command was sent to my vehicle?

Where can I find the mobile app notifications?

How do I clear the notification tray within the app?

I’m not receiving notifications. What do I do?

How do I use Vehicle Finder to locate my vehicle?

Why can’t Vehicle Finder find my vehicle?

How do I send locations from my app to my vehicle Navigation system using Send & Go?

How do I use the Stolen Vehicle Assistance feature?

Touch the icon for the feature you wish to use. Enter your PIN when prompted. Then you will receive a message showing the command in progress. SiriusXM Guardian™ will provide service to anyone who can provide the correct PIN, so be sure to protect your PIN.

SIRIUSXM GUARDIAN™ FEATURE HELP

Why did my remote request fail?

My location search didn’t turn up any results. Why not?

Why didn't my points of interest appear on my Navigation system after using Send & Go?

In order to use Remote Services, both your smartphone and your vehicle must receive a good cellular signal.

  • The vehicle doors, hood, trunk or liftgate are open
  • The vehicle is already in motion
  • The key is in the ignition
  • The brake pedal is depressed
  • The vehicle alarm or panic alarm have gone off since the last time the vehicle was started
  • The Check Engine light is on
  • The vehicle does not have enough fuel
  • The oil pressure is too low or coolant temperature is too high


If you have not entered your vehicle with the key within 15 minutes of activating Remote Vehicle Start, the engine will shut off automatically.
 If none of these apply and you continue to experience issues, please call SiriusXM Guardian™ Customer Care at 1-844-796-4827.

UCONNECT® ACCESS

How do I register for Uconnect® Access?

How do I know if Uconnect® Access is available on my system?

Uconnect® Access registration starts in your vehicle and is completed online at your Owner Account. Please visit the Uconnect Access page for step-by-step instructions.

VOICE TEXTING

How do I set up my phone to use Voice Texting?

Why can't I send a text message?

This video will show you how to get started with Voice Texting (not compatible with iPhone®). All you need to do is to pair a compatible phone and enable the phone's Bluetooth® Message Access Profile (MAP). 
Please Note: Some smartphones, including iPhone, do not currently support Bluetooth MAP.

UCONNECT® ACCESS WI-FI HOTSPOT

My vehicle has a built-in 3G Wi-Fi Hotspot. How do I purchase a subscription?

There are three ways to purchase an available 3G Wi-Fi Hotspot subscription:

Log in to your Owner Account to set up your payment account and purchase a 3G Wi-Fi Hotspot subscription at the Uconnect® Store.
Call Uconnect® Customer Care at 1-855-792-4241 or press the Assist button on your rearview mirror and select Uconnect Care to make the call from your vehicle.
From the Apps menu, select Uconnect Store. You must set up a payment account to purchase a subscription.
Watch the video

VEHICLE HEALTH REPORT OVERVIEW

What is the monthly Vehicle Health Report?

What is the Vehicle Health Alert?

Where can I find the Vehicle Health Report displayed on my account?

Why would I want a Vehicle Health Report?

What will I receive in the Vehicle Health Report?

What does it mean if the Vehicle Heatlh Report indicates I should take action?

The available Vehicle Health Report is an email report about your vehicle that is delivered once a month. At a glance, you can review the status of some of your vehicle's key systems and quickly determine if you need to take further action.

VEHICLE HEALTH REPORT COMMUNICATIONS

How do I get Vehicle Health Reports?

Which email address is my Vehicle Health Report sent to?

Can I have my Vehicle Health Report sent to more than one email address?

Who sends the email? Who will it come from?

Is the Vehicle Health Report part of my Advantage Package?

Will the Vehicle Health Report notify customers of recalls?

How can I access the Vehicle Health Report?

What if I don’t want to receive a Vehicle Health Report?

Your vehicle must be equipped with an available Uconnect® 8.4A or 8.4AN Uconnect® 3C, 3C Nav, 4C or 4C Nav.

You must be signed up for your Uconnect Access trial or your SiriusXM Guardian™ trial.

2015 Model Year and newer vehicle owners do not need to take any further action; the report will be emailed to you.

UCONNECT® APP WITH UCONNECT ACCESS OVERVIEW

Why did you revamp the Uconnect® app?

How is the Uconnect® app different?

What phones is the Uconnect® app compatible with?

How do I use the Uconnect® app?

This is the first major redesign of the app since it was introduced in 2012. We are expanding the app and introducing new location-based services. We've rethought and revamped the app to make it even easier to use.

UCONNECT® SEND ’N GO & VEHICLE FINDER

Is Uconnect® Send ’n Go™ & Vehicle Finder part of the available Advantage Package?

How long is the trial for Uconnect® Send ’n Go™ & Vehicle Finder?

Will Vehicle Finder work if I have a Uconnect® 8.4A system?

How can I use Vehicle Finder to select a route to my car?

How can I use Vehicle Finder to select a route to my car?

Yes.

UCONNECT® SYSTEM SOFTWARE UPDATE REQUIREMENTS

What kind of computer do I need in order to download a Uconnect® System Software Update?

How do I turn off a pop-up blocker?

How do I disable the default pop-up blocker on Internet Explorer® versions 8 through 10?

How do I disable the default pop-up blocker on Mozilla® Firefox®?

How do I disable the default pop-up blocker on Google Chrome™?

What do I do if I am having issues with downloading or installing Akamai® NetSession?

Why am I unable to view the instructions?

Which browsers are currently supported?

The Uconnect® System Software Update site will work on both Mac® and Windows® PCs.

UCONNECT® SYSTEM SOFTWARE UPDATE ERRORS

What do I do if the Uconnect® System Software Update site does not appear to load correctly?

I believe my vehicle qualifies for a Uconnect® software update, but the site says one is not available. What do I do?

I receive "The maximum number of available downloads for the specified VIN/software update has been reached" when trying to download. What do I do?

What do I do if nothing happens after I install the Akamai NetSession Interface?

What do I do if the software update file download takes too long or does not complete?

What should I do after I've completed the tutorial?

What do I do if I am not able to select a location to save the file?

How will I know if I’ve properly saved the software update file to my USB drive or if the file was extracted correctly?

What if I still need help?

If you notice a shield icon in your browser's navigation bar, your browser settings may not be allowing all content to display. This can be corrected by adjusting certain security settings.

GOOGLE CHROME™ AND MOZILLA® FIREFOX® USERS:

  • In Chrome, click on the shield icon in the address bar.
  • Click on "Load Unsafe Script".
  • In Firefox, click on the Shield icon in the address bar.
  • Click on the "Keep Blocking" drop-down arrow.
  • Click on the "Disable Protection on this Page" option.

UCONNECT® THEATER OVERVIEW

Other auto manufacturers offer tablet-based rear seat entertainment systems. Is FCA US LLC considering anything similar?

What is included in Uconnect® Theater?

What distinguishes Uconnect® Theater?

Which Chrysler Pacifica trim levels are available with Uconnect® Theater?

How much does Uconnect® Theater cost?

What differentiates Uconnect® Theater from the available Mopar® Rear Seat Entertainment System?

While FCA US LLC isn’t able to discuss future project plans, the available Uconnect® Theater provides a complete suite of entertainment options designed to provide hours of fun for second-row passengers of all ages.

UCONNECT® THEATER FEATURES

What built-in games are included in the available Uconnect® Theater?

How do two players play a game together on Uconnect® Theater?

Are the games available in multiple languages?

What music file formats does Uconnect® Theater support?

What movie file formats does Uconnect Theater support?

Can I connect smartphones or laptops to Uconnect® Theater to surf the internet or stream video from services like YouTube and Netflix®?

Can I use my vehicle’s Wi-Fi Hotspot subscription to surf the web or stream content on devices connected to the HDMI ports?

Is the Are We There Yet? app only available on vehicles equipped with Navigation?

There are several games built into the system. They include:

  • Are We There Yet? (Available on vehicles equipped with Navigation)
  • License Plate Game (exclusive to the U.S.)
  • Checkers
  • Bingo
  • Tic-Tac-Toe
  • Sudoku
  • Solitaire
  • Hanging Fruit
  • Math Flash Cards

UCONNECT® THEATER TROUBLESHOOTING

How do I play music or movies?

How do I pair the remote control to the system?

Do I need to pair the wireless headphones to the system?

Can I use my own headphones rather than the wireless ones provided with the system?

Can I play the audio in the cabin?

Can parents turn the system on or off?

When vehicles are powered off and powered back on again, will movies or music resume playing where they left off?

Is there a touchscreen for third-row passengers?

Access media on personal devices such as USB drives, smartphones or portable music players by connecting the device to the USB port available in the front row. Two available HDMI ports let you connect laptops or other equipment, and the available disc player allows you to access media on CDs, DVDs or Blu-ray™ discs.

UCONNECT® THEATER SPECS

What are the touchscreen specs?

What are the USB/HDMI specs?

How do I reorder the sources on the available Uconnect® Theater 10.1-inch touchscreens?

How do I access the controls for the 10.1-inch touchscreens from the 8.4-inch touchscreen?

The available 10.1-inch capacitive touchscreens in the second row have high-definition resolution of 1,080p and a 1,280x800-pixel display.

AMAZON ALEXA

What is the Uconnect Skill?

What can I do with the Uconnect Skill?

What do I say to Alexa?

Where and when can I get it?

How do I redeem my free gift?

How do I start using the Uconnect Skill?

The Uconnect Skill is an Amazon Alexa Skill that lets you command some popular Uconnect Access connected services by your voice.

ANDROID AUTO

What is Android Auto™?

What are the compatibility requirements?

What vehicles will offer Android Auto?

Does Android Auto work where I live?

How do you set up Android Auto for the first time?

How much data does Android Auto use?

Would it drain my battery quickly?

How do I know if my vehicle (or the vehicle I want to buy) has Android Auto?

What if my vehicle isn’t compatible? Can I update the Uconnect® system in a vehicle I already own?

What functionality does the phone version of the Android Auto app offer?

What can you find on the Home screen?

How do you enable voice command?

How do you use the Navigation feature?

How do you use the phone and SMS functions?

How do you play music?

Can I do anything else on the phone while driving?

Can I watch videos?

Can I use the onscreen keyboard?

Why does the voice button take me out of Android Auto?

Which phones are compatible with Android Auto?

Does it matter where I put the phone?

I connected the phone, but it didn’t work. What now?

I can't connect to a second vehicle with Android Auto. Why?

What if Google™ doesn’t understand my voice?

Android Auto™ extends the Android platform into the vehicle in a way that's purpose-built for driving with your favorite useful apps in a seamless way.

APPLE CARPLAY

What is Apple CarPlay®?

Which FCA US vehicles offer CarPlay?

My current FCA US vehicle doesn’t support CarPlay – is there a way I can get it added?

How do I know if my vehicle (or the vehicle I would like to purchase) has CarPlay?

How do I set up and use CarPlay?

What apps work with CarPlay?

Which smartphones are compatible with CarPlay?

How can I stop CarPlay from automatically showing on my Uconnect® touchscreen?

How do I switch between CarPlay on an iPhone and Android Auto on an Android phone?

Does CarPlay use my phone’s data plan? How much data does CarPlay use?

How is CarPlay different from Siri® Eyes Free?

What can I do with CarPlay that I can’t with my vehicle’s own infotainment system?

How do you connect your iPhone to CarPlay?

What does CarPlay look like?

How do you control CarPlay?

How do I add apps to CarPlay?

Will CarPlay take control of the Uconnect® touchscreen?

How do I stop text messages and phone call pop-ups from coming in while CarPlay is in use?

Available on select FCA US vehicles, Apple CarPlay® is a smarter way to use your iPhone® in the vehicle. CarPlay takes the things you want to do with your iPhone while driving and puts them right on your vehicle’s built-in display. You can get directions, make calls, send and receive messages and listen to music, all in a way that allows you to stay focused on the road. Just connect your iPhone and go.

OVER-THE-AIR SOFTWARE UPDATES

What is an Over-The-Air Software Update?

What improvements are being made with this update?

Can my vehicle receive Over-the-Air Software Updates?

Will I receive a communication in advance of the Over-the-Air Software Update?

What do I have to do to get the software update?

I saw a pop-up on my touchscreen. Am I being hacked?

What position should the ignition be in for software installation?

How will I know that the update is complete?

What happens if I turn the ignition to the OFF position before the first phase of the update is complete?

After the software update has started, the Uconnect® touchscreen stayed on when I turned the vehicle off. Should I be worried?

Can I decline the update and keep pressing the Update Later icon?

How long will the software update take?

Can I drive the vehicle while the update is installing?

Why won't my phone pair to Uconnect® via Bluetooth® after I installed the software update?

Why did my radio presets disappear after I installed the software update?

Why won't music play through the system (via the USB port) after I installed the software update?

How will I know what has changed after the software update is complete?

An Over-the-Air Software Update is a method of delivering new software to a vehicle through a wireless cellular network. Common reasons for updating software include improving quality or adding new services to your Uconnect® system.