FREQUENTLY ASKED QUESTIONS
UCONNECT® VOICE COMMAND
Your compatible digital music player must be connected via the USB port. If your device is streaming music via Bluetooth® or if it's connected through the available auxiliary port or SD card slot, Voice Command will not be available.
SIRIUSXM GUARDIAN™ OVERVIEW
SiriusXM Guardian™, available on select vehicles, connects you to your vehicle in ways you've only dreamed of before. With greater remote access and control, help on your drive is there when you need it: from Roadside Assistance Call for a flat tire, to the ability to download multiple destinations to your Navigation screen, to remote vehicle start services, so you can start your vehicle to avoid a hot seat or cold steering wheel and more.
UCONNECT® APP WITH SIRIUSXM GUARDIAN™
Touch the icon for the feature you wish to use. Enter your PIN when prompted. Then you will receive a message showing the command in progress. SiriusXM Guardian™ will provide service to anyone who can provide the correct PIN, so be sure to protect your PIN.
SIRIUSXM GUARDIAN™ FEATURE HELP
In order to use Remote Services, both your smartphone and your vehicle must receive a good cellular signal.
- The vehicle doors, hood, trunk or liftgate are open
- The vehicle is already in motion
- The key is in the ignition
- The brake pedal is depressed
- The vehicle alarm or panic alarm have gone off since the last time the vehicle was started
- The Check Engine light is on
- The vehicle does not have enough fuel
- The oil pressure is too low or coolant temperature is too high
If you have not entered your vehicle with the key within 15 minutes of activating Remote Vehicle Start, the engine will shut off automatically. If none of these apply and you continue to experience issues, please call SiriusXM Guardian™ Customer Care at 1-844-796-4827.
This video will show you how to get started with Voice Texting (not compatible with iPhone®). All you need to do is to pair a compatible phone and enable the phone's Bluetooth® Message Access Profile (MAP). Please Note: Some smartphones, including iPhone, do not currently support Bluetooth MAP.
UCONNECT® ACCESS 3G WI-FI HOTSPOT
There are three ways to purchase an available 3G Wi-Fi Hotspot subscription:
UCONNECT® 4G WI-FI HOTSPOT
Tap the Apps icon on your Uconnect® touchscreen and look for the Wi-Fi Hotspot button to know if your vehicle is capable. 4G Wi-Fi Hotspot capability was introduced on select 2018 model year vehicles equipped with the Uconnect 4C and 4C NAV systems.
VEHICLE HEALTH REPORT OVERVIEW
The available Vehicle Health Report is an email report about your vehicle that is delivered once a month. At a glance, you can review the status of some of your vehicle's key systems and quickly determine if you need to take further action.
VEHICLE HEALTH REPORT COMMUNICATIONS
Your vehicle must be equipped with an available Uconnect® 8.4A, 8.4AN, 3C, 3C NAV, 4C or 4C NAV system.
You must be signed up for your Uconnect Access trial or your SiriusXM Guardian™ trial.
2015 Model Year and newer vehicle owners do not need to take any further action; the report will be emailed to you.
UCONNECT® APP WITH UCONNECT ACCESS OVERVIEW
This is the first major redesign of the app since it was introduced in 2012. We are expanding the app and introducing new location-based services. We've rethought and revamped the app to make it even easier to use.
UCONNECT® SEND ’N GO™ & VEHICLE FINDER
UCONNECT® SYSTEM SOFTWARE UPDATE REQUIREMENTS
The Uconnect® System Software Update site will work on both Mac® and Windows® PCs.
UCONNECT® SYSTEM SOFTWARE UPDATE ERRORS
If you notice a shield icon in your browser's navigation bar, your browser settings may not be allowing all content to display. This can be corrected by adjusting certain security settings.
GOOGLE CHROME™ AND MOZILLA® FIREFOX® USERS:
UCONNECT® THEATER OVERVIEW
While FCA US LLC isn’t able to discuss future project plans, the available Uconnect® Theater provides a complete suite of entertainment options designed to provide hours of fun for second-row passengers of all ages.
UCONNECT® THEATER FEATURES
There are several games built into the system. They include:
- Are We There Yet? (Available on vehicles equipped with Navigation)
- License Plate Game (exclusive to the U.S.)
- Hanging Fruit
- Math Flash Cards
UCONNECT® THEATER TROUBLESHOOTING
Access media on personal devices such as USB drives, smartphones or portable music players by connecting the device to the USB port available in the front row. Two available HDMI ports let you connect laptops or other equipment, and the available disc player allows you to access media on CDs, DVDs or Blu-ray™ discs.
UCONNECT® THEATER SPECS
The available 10.1-inch capacitive touchscreens in the second row have high-definition resolution of 1,080p and a 1,280x800-pixel display.
ALEXA SKILL FOR UCONNECT®
Alexa Skill for Uconnect lets you command some popular connected services of your vehicle by voice, from the comfort of your home.
Uconnect® Access Jeep® and Ram Brand vehicles equipped with Uconnect Access can use Alexa Skill for Uconnect.
SiriusXM Guardian™ Vehicles equipped with Uconnect and SiriusXM Guardian™ can use Alexa Skill for Uconnect on Chrysler, Dodge, Jeep® or Ram Brand vehicles.
Available on: Uconnect® 4C and 4C NAV
2018 Chrysler 300
2018 Chrysler Pacifica
2018 Dodge Challenger
2018 Dodge Charger
2018 Dodge Durango
2018 Jeep® Compass
2018 Jeep® Grand Cherokee
2018 Jeep® Renegade
2018 Jeep® Wrangler JL
2018 Ram 1500
2018 Ram 2500
2018 Ram 3500
2018 Ram Chassis Cab
Available on: select Uconnect® 8.4 and 8.4 NAV systems
2017 Dodge Challenger
2017 Dodge Charger
2017 Chrysler 300
2017 Jeep® Compass
Available on: Uconnect® 3 (RA3) and Uconnect 3C NAV (RA4)
2018 Jeep® Cherokee
Available on: Uconnect® 8.4 (RA3) and Uconnect 8.4 NAV (RA4)
2015-2017 Chrysler 200
2015-2016 Chrysler 300
2017 Chrysler Pacifica
2017 Chrysler Town & Country
2015-2016 Dodge Challenger
2015-2016 Dodge Charger
2014-2017 Dodge Durango
2013-2016 Dodge Viper SRT®
2014-2017 Jeep® Cherokee
2014-2017 Jeep® Grand Cherokee
2013-2017 Ram 1500
2013-2017 Ram 2500/3500
2013-2017 Ram Chassis Cab
Android Auto™ extends the Android platform into the vehicle in a way that's purpose-built for driving with your favorite useful apps in a seamless way.
Available on select FCA US vehicles, Apple CarPlay® is a smarter way to use your iPhone® in the vehicle. CarPlay takes the things you want to do with your iPhone while driving and puts them right on your vehicle’s built-in display. You can get directions, make calls, send and receive messages and listen to music, all in a way that allows you to stay focused on the road. Just connect your iPhone and go.
OVER-THE-AIR SOFTWARE UPDATES
An Over-the-Air Software Update is a method of delivering new software to a vehicle through a wireless cellular network. Common reasons for updating software include improving quality or adding new services to your Uconnect® system.
DRIVE RATING PROGRAM & ELIGIBILITY OVERVIEW
Drive Rating is a usage-based insurance program that provides eligible connected vehicle owners with an opportunity to receive feedback on their driving habits and possible car insurance discounts based on specific driving criteria. If enrolled, your driving data, such as speed, hard braking, fast acceleration and GPS coordinates are collected for 90 days. Your driving data will not be shared with insurance companies unless you decide to submit information to an insurance provider to receive a personalized quote.
DRIVE RATING ENROLLMENT DETAILS
DRIVE RATING INSURANCE BENEFIT DETAILS
Below is a list of participating insurance providers. We will continue to expand the list of participating insurance providers.
Liberty Mutual Insurance®: 1-888-471-4566
State Auto Insurance Companies: 1-800-251-5148
DRIVE RATING SCORING AND DATA COLLECTION
When the vehicle is operated, FCA US LLC may collect time of day, vehicle location and information regarding how the vehicle is driven, which may include, but may not be limited to behavior such as hard braking, fast acceleration, speed, ignition on/off and distance traveled for 90 days.