Please visit mopar.com for all phone compatibility information.

It takes a moment for the available Uconnect® system to sync phone contacts. Once the Phonebook icon illuminates on the Uconnect touchscreen, your system is ready to place calls.

Your compatible digital music player must be connected via the USB port. If your device is streaming music via Bluetooth® or if it's connected through the available auxiliary port or SD card slot, Voice Command will not be available.

Click here to be directed to the Uconnect® Map Update Store.

There are two ways to adjust the volume of the Navigation prompts:

• During an active route, press the Next Turn icon on the top left of the touchscreen. Once the guidance prompt sounds, turn the volume up or down.
  
• Go to NAV > Settings > Guidance > Guidance Prompts and press + to turn the volume up or - to turn it down.

Check to make sure the map is in the correct Country and State by following these simple steps:

• Press the Voice Command button on the steering wheel and say, “Change Country”. From there, select the correct Country and State.
  
• Or, go to the Uconnect® NAV menu. Then, go to Find Address and enter the correct Country and State.

SiriusXM Guardian™, available on select vehicles, connects you to your vehicle in ways you've only dreamed of before. With greater remote access and control, help on your drive is there when you need it: from Roadside Assistance Call for a flat tire, to the ability to download multiple destinations to your Navigation screen, to remote vehicle start services, so you can start your vehicle to avoid a hot seat or cold steering wheel and more.

You must have an active trial or paid subscription in order to use SiriusXM Guardian™ services. A variety of package options are available starting as low as $12.99 per month plus applicable fees and taxes. For more information, call 1-844-796-4827.

• Press the Assist button on your rearview mirror.
  
• Press the Activate button on your touchscreen, followed by the Customer Care button.
  
• Speak with a SiriusXM Guardian™ agent who will get you started.

All new vehicles equipped with SiriusXM Guardian™ include a 12-month trial period of the full suite of SiriusXM Guardian services. The trial length is measured from the original date of sale or lease of the vehicle. In the case of previously-owned vehicles, any remaining trial period transfers to the new owner if the vehicle is still within 12 months of the original date of sale. A new owner will need to re-enroll the vehicle to activate the services.

2020

Available on: Uconnect® 4C, 4C NAV and 12.0 NAV

 

2020 Chrysler 300

2020 Chrysler Pacifica

2020 Chrysler Pacifica Hybrid

2020 Dodge Challenger

2020 Dodge Charger

2020 Dodge Durango

2020 Jeep® Cherokee

2020 Jeep® Compass

2020 Jeep® Grand Cherokee

2020 Jeep® Renegade

2020 Jeep® Wrangler JL

2020 Jeep® Gladiator

2020 Ram 1500

2020 Ram 1500 Classic

2020 Ram 2500

2020 Ram 3500

2020 Ram Chassis Cab

 

2019

Available on: Uconnect® 4C, 4C NAV and 12.0 NAV

 

2019 Chrysler 300

2019 Chrysler Pacifica

2019 Chrysler Pacifica Hybrid

2019 Dodge Challenger

2019 Dodge Charger

2019 Dodge Durango

2019 Jeep® Cherokee

2019 Jeep® Compass

2019 Jeep® Grand Cherokee

2019 Jeep® Renegade

2019 Jeep® Wrangler JL

All-New 2019 Ram 1500

2019 Ram 1500 Classic

New 2019 Ram 2500

New 2019 Ram 3500

New 2019 Ram Chassis Cab

 

2018

Available on: Uconnect® 4C and 4C NAV

 

2018 Chrysler 300

2018 Chrysler Pacifica

2018 Dodge Challenger

2018 Dodge Charger

2018 Dodge Durango

2018 Jeep® Compass

2018 Jeep® Grand Cherokee

2018 Jeep® Renegade

2018 Jeep® Wrangler JL

2018 Ram 1500

2018 Ram 2500

2018 Ram 3500

2018 Ram Chassis Cab

 

2017

Available on: select Uconnect® 8.4 and 8.4 NAV systems

 

2017 Dodge Challenger

2017 Dodge Charger

2017 Chrysler 300

2017 Jeep® Compass

 

No, a smartphone is not required to access or use SiriusXM Guardian™. However, the Uconnect® app with SiriusXM Guardian provides convenient access to services like remote vehicle start and more.

SiriusXM Guardian™ Services include:

• Safety: Emergency Assistance with SOS Call, Roadside Assistance and live Customer Care are all just a button push away.
  
  
• Security: Get notifications on your smartphone device if your vehicle’s theft alarm is triggered, plus use Stolen Vehicle Assistance to help police locate your vehicle if it is ever stolen. You must provide a valid stolen vehicle police report to SiriusXM Guardian™ in order to use Stolen Vehicle Assistance.
  
  
• Convenience: Start your vehicle remotely, lock or unlock the doors, or sound your horn while flashing the lights by using the convenient mobile app or web portal. Plus, use Send & Go to search locations from your mobile app and send them directly to your vehicle’s Navigation system. And if you forget where you’ve parked, just use Vehicle Finder on your mobile app to find your vehicle in a parking lot. Remote vehicle start is not available on all vehicles.

Many smartphone apps are set to update automatically. However, to verify that you have the latest version, you can visit the Google Play Store or Apple® App Store® and view the latest version.

View the details of the Uconnect® and SiriusXM Guardian™ Privacy Policy here.

Your email address and password will be your credentials for logging in to your Owner Site as well as for accessing your SiriusXM Guardian™ services via the web portal and the Uconnect® app with SiriusXM Guardian. Your PIN is used to execute remote commands to your vehicle either via the web portal or mobile app. SiriusXM Guardian will provide service for anyone who can provide the correct PIN, so be sure to protect your PIN.

To change your email address or password, go to the Owner Site and click on “Edit Profile.” To change your PIN, go to your Owner Site and navigate to the SiriusXM Guardian™ portal where you can then change your PIN under “Edit Profile.” You can also call a SiriusXM Guardian agent from the Assist Call link on the side menu of the Uconnect® app to reset your PIN.

If you require further assistance, you can contact SiriusXM Guardian™ at 1-844-796-4827.

Touch the icon for the feature you wish to use. Enter your PIN when prompted. Then you will receive a message showing the command in progress. SiriusXM Guardian™ will provide service to anyone who can provide the correct PIN, so be sure to protect your PIN.

You will see a notification inside the mobile app letting you know if the command was received by the vehicle.

App notifications can be found within your notification center on your smartphone as well as within the Uconnect® app with SiriusXM Guardian™. To view notifications in your message center, tap on “Push Notification” alerts from the operating notification center, usually found in your Settings, on your smartphone. This will open the mobile application notification tray for remote operations.

From within the app, click on the Notification icon at the top right of the touchscreen, which represents the number of notifications in your notification tray. Clicking this number will display your notifications.

If you have changed your preferences and are still not receiving notifications, you may also need to adjust your notifications permissions on your smartphone to enable notifications from the Uconnect app.

From the notification page in the app, select “Clear All” to clear notifications. Note, this will clear notifications across all vehicles tied to your SiriusXM Guardian™ account.

You may not have set up your preferences to receive notifications. From the main menu within the app, select “Vehicle Preferences” and then “Message Settings”. Turn on the types of notifications you’d like to receive. You can also manage your notifications from the web portal for
 SiriusXM Guardian™.

If you have changed your preferences and are still not receiving notifications, you may also need to adjust your notifications permissions on your smartphone to enable notifications from the Uconnect® app.

Go to the Location tab at the bottom of the mobile app home screen to bring up the map screen. Next, press the Steering Wheel icon to find your vehicle and put in your PIN when prompted. Vehicle Finder will not work if your vehicle is in motion or if your vehicle ignition has not been started for 15 days or more.
NOTE: If you believe your vehicle has been stolen, you must use the Stolen Vehicle Assistance service.

• In order to use Vehicle Finder, both your smartphone and your vehicle must have a good cellular connection.
  
  
• After not being turned on for 15 days, the vehicle goes into power saving mode and does not receive signals from the app. An ignition cycle is required to send the signals from the vehicle back to the app after 15 days.
  
  
• Vehicle Finder cannot be used if the vehicle is in motion. See the Uconnect® with SiriusXM Guardian™ Terms of Service for service limitations.

Tap the Location icon at the bottom of the mobile app screen to bring up the map screen. 
To search for destinations, use the Magnifying Glass icon and either type in your search criteria or search by category. Choose the point of interest you want and then press “Send to Vehicle” to send the location to your vehicle’s Navigation system. To send an address from your address book, tap on the Person icon, select the address you want and then press “Send to Vehicle” to send the destination to your in-vehicle Navigation system. Send & Go is only available on vehicles with in-vehicle Navigation systems.

Contact the police immediately to report the stolen vehicle and get a case number.
 Once you have a stolen vehicle police report with a case number, contact SiriusXM Guardian™ at 1-844-796-4827 to initiate Stolen Vehicle Assistance. You will need to provide the Customer Care agent with your case number to initiate the service.

In order to use Remote Services, both your smartphone and your vehicle must receive a good cellular signal.

For safety reasons, Remote Vehicle Start, Remote Door Lock/Unlock and Remote Horn & Lights requests will fail if:

Additionally, Remote Vehicle Start requests will fail if:

If you have not entered your vehicle with the key within 15 minutes of activating Remote Vehicle Start, the engine will shut off automatically.
 If none of these apply and you continue to experience issues, please call SiriusXM Guardian™ Customer Care at 1-844-796-4827.

In order to use Remote Services, both your smartphone and your vehicle must receive a good cellular signal.

For safety reasons, Remote Vehicle Start, Remote Door Lock/Unlock and Remote Horn & Lights requests will fail if:

Additionally, Remote Vehicle Start requests will fail if:

If you have not entered your vehicle with the key within 15 minutes of activating Remote Vehicle Start, the engine will shut off automatically.
 If none of these apply and you continue to experience issues, please call SiriusXM Guardian™ Customer Care at 1-844-796-4827.

Once submitted, Points of Interest (POI) are only downloaded to the Navigation system when the vehicle is started. If too much time has lapsed since the POI was sent, you may have to resubmit the POI and restart your vehicle. The in-vehicle Navigation system holds a limited number of POI information, with the most recently sent POI information appearing first.

Uconnect® Access registration starts in your vehicle and is completed online at your Owner Account. Please visit the Uconnect Access page for step-by-step instructions.

Uconnect® Access is available on select vehicles and systems, starting with the 2013 model year. Go to the Uconnect Access availability page and select Find Out Which Vehicles Have Uconnect Access.

This video will show you how to get started with Voice Text Reply. All you need to do is to pair a compatible phone and enable the phone's Bluetooth® Message Access Profile (MAP). Please Note: Some smartphones, including iPhone, do not currently support Bluetooth MAP.

Check to make sure the Messaging icon on your Uconnect® system is illuminated. You may not be able to send text messages if your phone signal is low or if you are not in an area with 3G coverage.

There are three ways to purchase an available 3G Wi-Fi Hotspot subscription:

1. Online

Log in to your Owner Account to set up your payment account and purchase a 3G Wi-Fi Hotspot subscription at the Uconnect® Store.

2. By phone

Call Uconnect® Customer Care at 1-855-792-4241 or press the Assist button on your rearview mirror and select Uconnect Care to make the call from your vehicle.

3. On your Uconnect® system

From the Apps menu, select Uconnect Store. You must set up a payment account to purchase a subscription.
Watch the video

Tap the Apps icon on your Uconnect® touchscreen and look for the Wi-Fi Hotspot button to know if your vehicle is capable. 4G Wi-Fi Hotspot capability was introduced on select 2018 model year vehicles equipped with the Uconnect 4C and 4C NAV systems.

Purchasing a 4G Wi-Fi Hotspot requires the use of an internet-enabled portable device. For additional assistance, call AT&T® Customer Care at 866-595-1330.

New vehicles equipped with 4G Wi-Fi Hotspot capability offer a trial included with vehicle purchase. The 1GB or 3-month trial, which ever comes first, must be started within the first year of new vehicle ownership.

Visit www.att.com/fca or call AT&T® Customer Care at 866-595-1330 for information on pricing.

The available Vehicle Health Report is an email report about your vehicle that is delivered once a month. At a glance, you can review the status of some of your vehicle's key systems and quickly determine if you need to take further action.

Your vehicle will send you an email alert if it senses a problem with key systems under the hood. In an instant, quickly determine if you need to schedule an appointment with a qualified service technician. 

1. Log in to your Owner Account.

2. Navigate to and click the “Maintain & Care” tab.

3. Select the “Vehicle Health Report” tab.

By regularly monitoring key systems and scheduling required maintenance, you can help ensure that your vehicle’s key systems are performing properly, and potentially save time and money on future repairs.

The report will provide you with your vehicle’s VIN, mileage, tire pressure levels, scheduled maintenance and closest dealer. It monitors key powertrain, oil, fluid, brake, suspension, safety and security systems. The report will inform you if action on these systems is required, suggested or needed urgently.

The specific systems it monitors are as follows:


Powertrain


Oil and Fluids


Brakes and Suspension


Safety and Security


If your Vehicle Health Report recommends that you take action, you should do one of two things:


This agent can help answer questions and connect you to a dealer.

Your vehicle must be equipped with an available Uconnect® 8.4A, 8.4AN, 3C, 3C NAV, 4C or 4C NAV system.

You must be signed up for your Uconnect Access trial or your SiriusXM Guardian™ trial.

2015 Model Year and newer vehicle owners do not need to take any further action; the report will be emailed to you.

The report will be sent to the email address that you used to register or sign up with Uconnect® Access or SiriusXM Guardian™ (your Owner Account email address).

Yes, you can have the report sent to your primary email address and up to three additional email addresses. You can add the email addresses to your account under the Edit Profile tab within your Owner Account.

The email sender will be listed as Uconnect® Access or SiriusXM Guardian™.

Yes, the Vehicle Health Report is part of the available Advantage Package.

At this time, the Vehicle Health Report won’t inform customers of recalls, but you will be notified of recalls via the Owner Site.

Vehicle Health Reports will be sent to you once a month by email. You can assign up to four email addresses to each account. You can also access the reports on your Owner Center—under the Maintain & Care tab—through your computer, tablet or smartphone.

You can opt out of receiving the available Vehicle Heath Report email by clicking the Edit Profile tab on your Owner Account and selecting to not receive reports. The report will still continue to populate and will appear on your vehicle’s Owner Site. 
To opt out of the service completely (email and Owner Center), you would have to remove the Uconnect® Access subscription from your vehicle.

This is the first major redesign of the app since it was introduced in 2012. We are expanding the app and introducing new location-based services. We've rethought and revamped the app to make it even easier to use.

The Uconnect® app with Uconnect Access essentially transforms your smartphone into a remote control for your vehicle. You can now access:

Remote Services

Start the engine, lock or unlock your vehicle, honk the horn and flash the lights.

Location-Based Services

Pinpoint your vehicle’s location on a map and route yourself to it.

Conduct mobile phone-based point-of-interest searches. Wirelessly send the destination directly to your vehicle’s Uconnect® system to begin navigating.

Many Apple® and Android™ mobile devices are compatible with the Uconnect® app. Check UconnectPhone.com for compatibility.

Customers can watch the how-to video on the Uconnect® YouTube channel.
There are helpful tips and how-to information for using Remote Services, location services, the Uconnect app and settings within the app.

Some helpful tips and tricks include:

Remote Vehicle Start

Available remote vehicle start will run the engine for 10 minutes.

If you send a command to flash the lights or honk the horn, it will run for 2 minutes.

Notifications can be sent via text or email depending upon how you set your preferences.

Remote Services require adequate cellular coverage.

Location-Based Services

You can center your location on the map by tapping the Person icon.

You can center the vehicle’s location by tapping the Vehicle icon.

Send 'n Go™

Only 10 locations may be stored in your vehicle’s system at one time.

Point of Interest (POI) searches are based on the center of the map. To find a POI in another location, first type the location so that the map is centered on it. Then type the POI name or category.

You can search POIs by typing “name of POI” near “name of city or name of state”.

When you enable Allow Access to Contacts (Settings > app settings) you have the ability to send a contact’s address (when stored in your smartphone address book) to your vehicle.

Yes.

The Uconnect® 8.4 NAV comes with a 12-month trial. The Uconnect® 8.4A comes with a 6-month trial.

Yes, if you have activated the Navigation.

Press the Car icon on the map. The app will display the location of the vehicle, the nearest address and an option to Find Route or Honk Horn. 
If you click on the Find Route icon and open the Navigation app, you will be able to select a route to your vehicle’s location.

The Uconnect® System Software Update site will work on both Mac® and Windows® PCs.

Adobe® Acrobat Reader® is required to view the instructions.

The following browsers are supported:

Supported browsers for Mac®

Supported browsers for Windows®

If you use an unsupported browser, you may experience problems navigating and downloading the software from this site.

If you notice a shield icon in your browser's navigation bar, your browser settings may not be allowing all content to display. This can be corrected by adjusting certain security settings.

Google Chrome™ and Mozilla® Firefox® users:

Google Chrome

Mozilla Firefox

Your Uconnect® system may already have the latest software version. For more information, feel free to visit your local dealer or contact Uconnect Customer Care at 1-877-855-8400.

If you are attempting to download the software update file directly to a USB drive, it may take much longer than intended. For maximum efficiency, it is recommended that you download the file directly to the computer hard drive and then move it to a USB drive once the download is complete.

If you don't see the standard Mac® or Windows® “Save As” dialog box, it may be that your pop-up blocker is enabled and is preventing pop-up windows from displaying. If you have disabled pop-up blockers and you still do not see the “Save As” dialog box, please check the browser compatibility section of this tutorial as you may be using a browser that is unsupported at this time. You should see a standard “Save As” dialog box.

On both Mac® and Windows® PCs, a status bar indicates the transfer and extraction status of the files. Once the file on the USB drive has been successfully extracted, you should see a new file (with size value) appear on the USB drive.

If you need any information about an available Uconnect® system that you can't find on our website, please contact us by email, phone or mail. Simply let us know what you're looking for, and we will reply with a solution as soon as possible. Thank you for your interest in Uconnect!

By Phone

Uconnect® System Support

Call 1-877-855-8400

Customer Care is open 24 hours a day, 7 days a week

By Email

Click here to send us an email

By Mail

FCA US LLC

P.O. Box 21-8007

Auburn Hills, MI 48321-8007

Emergency service or remote service assistance (for Uconnect® Access subscribers only)

Call 1-855-792-4241

Please have your Uconnect® Security PIN ready when you call.

Alexa Skill for Uconnect lets you command some popular connected services of your vehicle by voice, from the comfort of your home.

Uconnect® Access Jeep® and Ram Brand vehicles equipped with Uconnect Access can use Alexa Skill for Uconnect.

SiriusXM Guardian™ Vehicles equipped with Uconnect and SiriusXM Guardian™ can use Alexa Skill for Uconnect on Chrysler, Dodge, Jeep® or Ram Brand vehicles.

You can ask Amazon Alexa Skill to start your engine, lock or unlock your doors, activate the horn and lights, get info about tire pressure, fuel level or oil life and send a destination to your vehicle, if it is equipped with built-in Navigation. You can do all this and more from the comfort of your home!

Some commands for Jeep® and Ram Brand vehicles equipped with Uconnect® Access Connected Services include:

“Alexa, ask Uconnect® to start my Jeep® Cherokee.”

“Alexa, ask Uconnect® how much gas is in my vehicle.”

“Alexa, ask Uconnect® to send [address] to my vehicle.”

Check out the video at https://youtu.be/Yjx1pSaKink

 When using SiriusXM Guardian™, some commands for Chrysler, Dodge, Jeep and Ram vehicles equipped with Uconnect® and SiriusXM Guardian Connected Services include:

 “Alexa, ask Ram to start my truck.”

“Alexa, ask Chrysler how much gas is in my vehicle.”

“Alexa, ask Jeep to send [address] to my Cherokee.”

Check out the video at https://youtu.be/wzDODJeyoHQ

For 2013-2018 Model Year Jeep® and Ram Brand vehicles with Uconnect® Access:

1. You must register for Uconnect Access Connected Services and fulfill minimum subscription requirements.

2. Download the Amazon Alexa app onto your iPhone® or Android™ device. Open the app, then tap MENU and go to SKILLS.

3. Search for Uconnect. Then tap ENABLE. SAVE SETTINGS when prompted.

4. Select LINK ACCOUNT, then sign in with the same email address and password you created when you activated your Uconnect Access Connected Services account.

Once you AUTHORIZE the account, you’ll be able to access a whole range of Uconnect services and features remotely using Amazon Alexa. You’ll find new features added regularly, and the more you use Uconnect with Alexa, the more Alexa adapts to your speech patterns, vocabulary and preferences.

For 2017 Model Year and newer vehicles with Uconnect® and SiriusXM Guardian™: 

1. You must register for Uconnect and SiriusXM Guardian Connected Services and fulfill minimum subscription requirements.

2. Next download the Amazon Alexa app onto your iPhone® or Android™ device. Open the app, then tap MENU, and go to SKILLS.

3. Search for Chrysler, Dodge, Jeep® or Ram and download the appropriate app for your vehicle. Then tap ENABLE. SAVE SETTINGS when prompted.

4. Next, select LINK ACCOUNT, then sign in with the same email address and password you created when you activated your SiriusXM Guardian services.

Once you AUTHORIZE the account, you’ll be able to access a whole range of Uconnect and SiriusXM Guardian services and features remotely using Amazon Alexa. You’ll find new features added regularly, and the more you use Uconnect with Alexa, the more Alexa adapts to your speech patterns, vocabulary and preferences.

Chrysler, Dodge, Jeep_® and Ram Actions on Google let you control some popular connected services of your vehicle by voice from any Google Assistant enabled device.

Vehicles must be equipped with Uconnect® Access or SiriusXM Guardian™ to use Chrysler, Dodge, Jeep_® and Ram Actions on Google.

Some sample commands for Chrysler, Dodge, Jeep_® and Ram Brand vehicles equipped with Uconnect^® Access or SiriusXM Guardian™ Connected Services include:

• Hey Google, ask Ram to start my truck
• Hey Google, ask Chrysler how much gas is in my vehicle
• Hey Google, ask Jeep to send [address] to my Cherokee

For 2013-2018 Model Year Chrysler, Dodge, Jeep_® and Ram Brand vehicles with Uconnect^® Access:

1. You must register for Uconnect^® Access Connected Services and fulfill minimum subscription requirements.
2. Download the Google Assistant app onto your iPhone^® or Android™ device. Launch the app, then tap the DISCOVER button in the bottom left corner.
3. Search for Chrysler, Dodge, Jeep_® or Ram. Then select LINK.
4. Log in with the same email address and password you created when you activated your Uconnect^® Access Connected Services account.

Once you AUTHORIZE the account, you’ll be able to access a whole range of Uconnect^® services and features remotely using Google Assistant. You’ll find new features added regularly.

For 2017 Model Year and newer vehicles with Uconnect^® and SiriusXM Guardian™: 

1. You must register for Uconnect^® and SiriusXM Guardian™ Connected Services and fulfill minimum subscription requirements.
2. Download the Google Assistant app onto your iPhone^® or Android™ device. Launch the app, then tap the DISCOVER button in the bottom left corner.
3. Search for Chrysler, Dodge, Jeep_® or Ram. Then select LINK.
4. Log in with the same email address and password you created when you activated your SiriusXM Guardian™ services.

Once you AUTHORIZE the account, you’ll be able to access a whole range of Uconnect^® and SiriusXM Guardian™ services and features remotely using Google Assistant. You’ll find new features added regularly.

Android Auto extends the Android platform into the vehicle in a way that's purpose-built for driving with your favorite useful apps in a seamless way.

Check www.android.com/auto and see if Android Auto has launched in your country.

Controlling your apps through Android Auto does not increase the amount of data they use. For example, streaming music for one hour through Android Auto uses the same data as one hour of music streaming normally on your Android smartphone.

When you connect your smartphone to run Android Auto, your battery receives power through your vehicle's USB port. If your smartphone requires more power than the USB connection can give it, you may notice some battery drain. If your smartphone is losing battery when connected, consider upgrading your USB cable or close apps that are using a lot of power.

Refer to the Monroney label (vehicle sticker) on the vehicle.

Currently there is not a software update available for vehicles that are not equipped with Android Auto. FCA US LLC does not offer an aftermarket solution.

If you need to use your smartphone for something you can't control through Android Auto, you'll need to unplug the smartphone from the USB cable. For your safety, do not use your smartphone for features you can't access through Android Auto while you're driving.

No, Android Auto does not support video apps.

No, you can’t use the keyboard while driving. You can use the keyboard when the vehicle is parked.

When using the Uconnect® Voice Recognition button for Android Auto, make sure that you hold it down until you hear the Android system beep. A short press will generally take you out of Android Auto and back into the Uconnect system.

Android Auto works with compatible Android smartphones with Android 5.0, Lollipop or newer.

In most Android Auto-compatible vehicles, the location of the smartphone is not important. The GPS location used by Android Auto apps comes from the GPS in the vehicle, not just the GPS in the smartphone.

If this is the first time you’re using Android Auto in a particular vehicle, be sure to unlock your smartphone and accept the terms and conditions on your smartphone’s screen after you’ve connected and touched the Android Auto button on your display. Also, make sure that the “Only connect to known cars” setting in the Android Auto app is unchecked. Locate the Android Auto icon/button on your Uconnect® touchscreen to focus on Android Auto.

If you're having trouble connecting to a second vehicle, go to the Android Auto app on your smartphone and uncheck the box next to the “Only connect to known cars” setting, and try plugging in again.

You can check https://history.google.com/history/audio to see how Google had transcribed your voice. If you have tried several times and Google does not understand correctly, please check whether the microphone on the vehicle is working properly. Do you speak with an accent? If you allow Google to learn your speech pattern, it will improve recognition over time as you use it.

Note: To use Audio history, you need to enable Voice and Audio Activity. Steps to enable the feature are as follows:

1. On the mobile device, verify the Google Account used by Google voice search:

2. Verify the Google Account used by the Google app:

3. Enable Voice & Audio Activity (for details, refer to https://support.google.com/websearch/answer/6030020?hl=en):

Available on select FCA US vehicles, Apple CarPlay® is a smarter way to use your iPhone® in the vehicle. CarPlay takes the things you want to do with your iPhone while driving and puts them right on your vehicle’s built-in display. You can get directions, make calls, send and receive messages and listen to music, all in a way that allows you to stay focused on the road. Just connect your iPhone and go.

Unfortunately, it isn’t possible to add on CarPlay if the vehicle doesn’t already support it.

Visit https://www.apple.com/ios/carplay/available-models/ or DriveUconnect.com to check vehicle availability.

1. Make sure that CarPlay is supported on your vehicle or Uconnect® system.

2. Plug your iPhone into the CarPlay USB port using an Apple certified cord. If the CarPlay Home screen doesn’t appear, select the CarPlay logo on your Uconnect touchscreen.

3. Make sure that your vehicle is running.

4. Ask Siri® for what you need. You can do this as follows:

Apps included are Apple Maps, Phone, Messages and your Music. CarPlay also supports other apps on your iPhone — like your favorite audio and messaging apps such as Podcast, Audiobooks, iHeartRadio, At Bat, Spotify, Stitcher, CBS Radio, Overcast, Audiobooks.com, Audible, Pandora, Slacker Radio, VOX, NPR One, Clammer and Downcast. Visit Apple.com for the most recent apps available.

CarPlay will work with every iPhone from the iPhone 5 on.

Go to the Apps icon -> Settings -> Display. Scroll down to “Auto Show Smartphone Display upon Connection” and uncheck the box.

Go to the Apps icon -> Settings -> scroll to Phone Settings -> select Paired Phones and Audio Devices -> Select Smartphone Display and Options -> You then have the ability to switch between the phones paired and listed.

Yes, CarPlay uses your phone's data plan. Please visit your carrier’s website for data usage and charges.

CarPlay takes Siri® Eyes Free even further by taking advantage of the Uconnect® touchscreen to display information in addition to speaking to you.

You are now able use your personal iPhone and integrate it with the Uconnect® touchscreen.

To pair an iPhone with a vehicle you must plug it into the dashboard with a Lightning cable. When your car detects that your iPhone has been connected, the CarPlay icon will automatically pop up. Current FCA US vehicles support CarPlay over a wired connection.

CarPlay looks and feels like your iPhone, but designed for your Uconnect® touchscreen.

Start Siri by pressing and holding the Voice Recognition button, or use the Uconnect® touchscreen to tap the CarPlay icon.

CarPlay-capable apps automatically show up on your screen. These include Phone, Apple Music, Maps, Messages, Podcasts, Audiobooks, third-party audio apps, third-party messaging apps and apps that your automobile manufacturer has made for CarPlay.

It will only take control of the features within the Phone icon displayed on the Uconnect® touchscreen while your iPhone is plugged in.

Go to your carrier’s phone settings for information on how to set up notifications or do not disturb features.

While FCA US LLC isn’t able to discuss future project plans, the available Uconnect® Theater provides a complete suite of entertainment options designed to provide hours of fun for second-row passengers of all ages.

With the available Uconnect® Theater, second-row passengers can bring their lives along for the ride by connecting compatible devices to the vehicle to watch, play, surf or control their content on the two 10.1-inch high-definition touchscreens. Users can connect their devices through the USB port in the front of the vehicle (additional charge-only USB ports can be found in the second and third rows) or through two HDMI ports. Users can also play their media through the Blu-ray™/DVD player.
Uconnect Theater provides individual control, with a touchscreen and audio experience that’s personalized to each second-row passenger. The two Bluetooth®-connected touchpad remote controls or swipe-controlled touchscreens let users quickly navigate through the system’s menus to access built-in games and apps or control the in-vehicle temperature through the Climate Control app. Two pairs of digital headphones are included for private high-fidelity sound, but you can also stream media over the vehicle’s high-definition sound system.

Available Uconnect® Theater features two 10.1-inch high-definition touchscreens, two touchpad remotes with Bluetooth® connectivity, a USB port in the front center stack, built-in apps and integration of the two rear touchscreens with the driver-accessible 8.4-inch Uconnect touchscreen for parental and climate controls and Navigation information.

Uconnect® Theater is standard on the 2020 Chrysler Pacifica Touring L Plus and the 2020 Chrysler Pacifica Hybrid Limited and available on the 2020 Chrysler Pacifica Touring and 2020 Chrysler Pacifica Limited trims.

The available Uconnect Theater Package costs $1,995.

The available Mopar® Rear Seat Entertainment System features a single screen that plays DVDs. It is not integrated with the main 8.4-inch Uconnect® touchscreen.

There are several games built into the system. They include:

Checkers and Tic-Tac-Toe can be played by two players together.

Select the two-player game – Checkers or Tic-Tac-Toe.

Select “New Game”, or, if already in the game, go to “Menu” and select “New Game”.

“Two Player Game” on the next screen.

The opponent must accept the challenge from the menu of the same game on their touchscreen.

No. Games are available in English only. Also, the License Plate game is exclusive to the U.S. market.

The available Uconnect® Theater can play MP3, WMA, AAC, MP4/M4A and FLAC files.

The available Uconnect® Theater can play MP4, MOV, MPEG and AVI files.

Yes. Many smartphones, tablets and laptops can be connected directly through the available HDMI or USB ports. However, the device will likely require additional adaptors and cables to connect to the system and display content. FCA US LLC recommends that users research options with their laptop/device manufacturer to confirm compatibility. Uconnect® Theater streaming is not compatible with Apple® devices. The device will require an internet connection to access online content, so unless there is a 3G Wi-Fi Hotspot available, users will have to rely on their existing data plans.

Yes. Vehicles equipped with an available 8.4-inch Uconnect® touchscreen will have an available 3G Wi-Fi Hotspot connection. Users can purchase a Wi-Fi Hotspot connection on a daily, weekly or monthly basis. Because the Wi-Fi Hotspot connection is 3G, FCA US LLC recommends using it for internet browsing, email or accessing social media sites rather than streaming movies (streaming not available with Apple® devices.).

Yes, the vehicle must be equipped with the available Uconnect® 8.4 NAV with the 8.4-inch touchscreen and Navigation for the Are We There Yet? app to function.

Access media on personal devices such as USB drives, smartphones or portable music players by connecting the device to the USB port available in the front row. Two available HDMI ports let you connect laptops or other equipment, and the available disc player allows you to access media on CDs, DVDs or Blu-ray™ discs.

Pairing is simple and is typically only required one time. Press the Setting Remote and Pair Remote icons on the Uconnect® touchscreen and follow the on-screen instructions to complete the process.

No, the wireless headphones connect to the system automatically.

Yes, users can connect their own headphones through the auxiliary jack, though wireless headphones (except those provided by FCA US LLC) are not compatible.

Yes, through the “Listen in” feature.

Parental controls enable parents to mute or deactivate content. Parents can also put the content into “time-out” mode by locking out the touchscreens and remotes.

This is dependent on the media. For instance, if you’re watching a movie via DVD, the movie may start where it left off depending on the disc.

No. Both Uconnect® Theater touchscreens are located in the second row, on the back of the front seats.

The available 10.1-inch capacitive touchscreens in the second row have high-definition resolution of 1,080p and a 1,280x800-pixel display.

The USB ports feature 2.5-amp charging and deliver audio data to the available Uconnect® 8.4-inch touchscreen (iPad® capable).

The available USB port in the front center stack provides the ability to send video from a consumer device to the second-row touchscreens.
HDMIv1.4–MHL2.0 (mobile high-definition link) will charge, control and transfer video between a consumer device (dependent on device compatibility—device must support MHL2.0) and the vehicle.

1. Go to “Settings”.

2. Scroll down to “Source card reorder”.

3. Drag and drop the cards in the order that best fits your needs.

1. Select the “U apps” icon on the bottom bar of the Uconnect® 8.4-inch touchscreen.

2. Select “Uconnect® Theater”.

3. Select the rear touchscreen that you would like to control by pressing the center of the box of the corresponding touchscreen (left box for the left touchscreen and right box for the right).

An over-the-air software update is a method of delivering new software to a vehicle through a wireless cellular network. Common reasons for updating software include improving quality or adding new services to your Uconnect® system.

Every over-the-air software update contains a list of what is new and/or what has changed. When your Uconnect® software update is complete, look for the What’s New icon on your Uconnect touchscreen.

If your vehicle is equipped with built-in Uconnect® Access or SiriusXM Guardian™ connected services, you may receive over-the-air software updates. Vehicles with Uconnect Access have a 9-1-1 button and an Assist button located on or near the rearview mirror; vehicles with SiriusXM Guardian have an SOS button and an Assist button located on or near the rearview mirror. Vehicles must be located in the US and in range of a useable cellular network.

Note: The 2017 Chrysler 300, Dodge Charger and Challenger and the 2017 and 2018 Jeep® Compass will not receive Over-the-Air Software Updates.

For the launch of this new capability, Uconnect® will send out a communication to all customers via email. It will be sent to the email address used to register for Uconnect Access or the email address for you on file. The communication will be sent out in advance of your vehicle receiving the over-the-air software update so that you will know what to expect.

You need to have your vehicle in the park position, or have the vehicle in neutral with the parking brake engaged if equipped with a manual transmission. The engine does not need to be running, however, the ignition must be in the ON position. The vehicle should be outdoors if the engine is running.

You must press the Update Now icon to start the first phase of the software update. You can select the Later icon an unlimited number of times. The first phase will take up to 20 minutes to complete. If the ignition is turned off during the first phase, you will be required to restart the entire process from the beginning.

Once the update has reached the second phase, a message on the touchscreen will tell you to turn the vehicle off, exit the vehicle and let the process complete on its own. The second phase may take up to 70 minutes to complete.

Don’t worry. The pop-up is letting you know that your vehicle is eligible for a software update. This is a new enhancement to your Uconnect® system that allows the latest software updates to be sent to your vehicle via a wireless cellular connection. This is not unlike your smartphone or other computing device, which notifies you when an update is available.

For the first phase (up to 20 minutes) of the software update, the ignition needs to be in the ON position until complete. The second phase (up to 70 minutes) will happen automatically on your touchscreen no matter what position the ignition is set to. We do not recommend you drive your vehicle while the update is in progress, as the ParkView® Rear Back Up Camera, 9-1-1 Call, and other driver assistance features will not be available while the software update is being installed.

After a successful update, you will see a pop-up on the Uconnect® touchscreen indicating that the software update was successful. If you want to know more, select the What’s New icon on the touchscreen for a summary of the improvements that were made to your system. For your safety, this information cannot be displayed while the vehicle is in motion.

If you turn the ignition to the OFF position before the first phase (up to 20 minutes) is complete, the update will not be completed and the process will start over the next time you run your vehicle.

During the last phase of the Over-the-Air Software Update, the touchscreen will remain on even if the vehicle is turned off during the software update. The vehicle will automatically shut down after the update is complete (up to 70 minutes). This is normal behavior and the process is designed not to drain your battery.

The software update pop-up will continue to reappear on the Uconnect® touchscreen every time you run the vehicle, until you press the Update Now icon and complete the software update. We recommend you agree to update at your earliest convenience to ensure the best performance from your Uconnect system.

The over-the-air software update can take over one hour to complete. You will see a progress bar indicating approximately what percent of the update remains. If the screen gives you the option to schedule the update at a later time, you can set it to update overnight, or anytime. The vehicle will wake up and can complete the update on its own.

We do not recommend you drive your vehicle while the Over-the-Air Software Update is in progress. The ParkView® Rear Back Up Camera, 9-1-1 Call and other driver assistance features may not be available while the software update is being installed. During the installation, other features of the Uconnect® system such as AM/FM radio, SiriusXM® and Bluetooth® Streaming Audio will not be available.

Unfortunately, some vehicles will have the Bluetooth® phone settings reset on the Uconnect® system. If this happens, you will have to pair your phone(s) to Bluetooth again. Do this by pressing the Phone icon on the Uconnect touchscreen, then tap Yes when the system asks if you would like to pair a phone.

Unfortunately, some vehicles will have the audio settings set back to default. To reset your favorite stations, tune to the desired channel then press and hold the radio station button on the top of the radio screen.

When the software update is complete, Auto Play can be configured. The Auto Play feature begins playing music as soon as a USB drive is connected to one of your vehicle’s USB ports. The default setting for the new software is off. You can turn Auto Play on by going to Settings, then selecting Audio.

You can see the What’s New icon from the Uconnect® touchscreen in your vehicle. Select the Apps icon from the lower menu bar, then select Settings from the list of icons. Press System Information, then scroll down and select What’s New. For any additional assistance, call Uconnect Customer Care at (877) 855-8400.

This software update adds important features to Uconnect® systems found on vehicles built before the 2016 model year, including:

Drive Rating is a usage-based insurance program that provides eligible connected vehicle owners with an opportunity to receive feedback on their driving habits and possible car insurance discounts based on specific driving criteria. If enrolled, your driving data, such as speed, hard braking, fast acceleration and GPS coordinates are collected for 90 days. Your driving data will not be shared with insurance companies unless you decide to submit information to an insurance provider to receive a personalized quote. 

Each Drive Rating enrollee receives a driving score that indicates how well he or she drives. Depending on driving habits and the 90-day evaluation score, enrollees may qualify for car insurance discounts. 

Vehicles equipped with the 8.4-inch touchscreen and the connected services of Uconnect® Access or Uconnect with SiriusXM Guardian™ that are in the United States are eligible for participation in the program. Fleet vehicles, company cars (FCA US LLC Corporate Lease Vehicles) and Courtesy Transportation Program vehicles are NOT eligible for participation in the program.

The 90-day evaluation period begins as soon as you accept the Drive Rating Terms and Conditions and enroll an eligible vehicle at https://www.DriveRating.mopar.com.

Once enrolled, you will receive a driving score after your first trip. Throughout the 90-day evaluation period, your score and potential insurance discount offers are updated on your Drive Rating dashboard.

You can have up to 10 eligible vehicles enrolled in the Drive Rating program. Each Vehicle Identification Number (VIN) is linked to your Mopar® account.

Additional vehicles must be registered with your Mopar~^®~ account. Once available, select the new vehicle dropdown on your Drive Rating dashboard and select the new vehicle. Then, accept the Terms and Conditions to enroll.

Data collection ends and your score will no longer be updated. You may continue to receive insurance discount offers based on your 90-day evaluation score for up to six months before your score expires.

If your program has expired, then after six months following your 90-day evaluation period, your vehicle may be eligible to be re-enrolled.

If you sell your vehicle while being enrolled in Drive Rating, you will need to remove the vehicle from the program on the Drive Rating website. 

Yes, at any time, you can remove your vehicle from the program by clicking the remove vehicle link located on the bottom of the dashboard. Once the request has been submitted, all driving score information will be deleted along with the dashboard history.

Below is a list of participating insurance providers. We will continue to expand the list of participating insurance providers.

Liberty Mutual Insurance®: 1-888-471-4566

State Auto Insurance Companies: 1-800-251-5148

Discount offers may vary by participating insurance providers and state. If you qualify for an insurance discount offer, it will be displayed on your Drive Rating dashboard. You may continue to receive offers after the 90-day evaluation period due to additional participating insurers.

The list of eligible states includes: Alabama Arizona, Arkansas, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Minnesota, Mississippi, Missouri, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia and Wisconsin.

Eligible discount offers are displayed on your Drive Rating dashboard.  You can then select each available insurance discount offer to complete a personalized quote. For each insurance discount offer selected, you will be asked to verify and share your information with the provider before being redirected to its website.  

During your 90-day evaluation period, insurance companies may receive anonymized driving scores and provide discount offers based on these scores. Only when you select an insurance discount are you given the option to share your VIN, information and driving score with the insurance provider.

Uconnect®, FCA US LLC and its affiliates are not insurance providers or insurance producers, and do not endorse any insurance provider or insurance producer. For questions regarding rates and policies, please contact the participating insurance providers.

Discount offers may vary by participating insurance providers and state and may only be available for a limited time. All offers will expire when your program expires, six months after your 90-day evaluation period.

When the vehicle is operated, FCA US LLC may collect time of day, vehicle location and information regarding how the vehicle is driven, which may include, but may not be limited to behavior such as hard braking, fast acceleration, speed, ignition on/off and distance traveled for 90 days.

Scoring uses a unique algorithm to calculate your driving behavior based on events including hard braking, fast acceleration, speed, distance traveled and time driving between 12:00 am–4:00 am.

All trips driven at least a half mile are calculated. However, there may be occasions where the trip data could not be collected and therefore is not calculated.

Family Drive Alerts is a notification system that helps promote safer driving and helps give you peace of mind when your loved ones are out on the road. You can receive alerts to inform you when your vehicle enters or leaves a specified area, when it exceeds a specified speed and when it is driven outside of a specified time range. You can't always be there, but you can always be aware.

There are four different alerts you can use:

Boundary Alerts

You’ll be alerted the moment your vehicle is driven either out of or into a geographic boundary that you set. For example, you could set a boundary around your teen’s school or elderly parent’s home to know when they arrive or leave.

Curfew Alerts

Whenever your car is being driven outside of the curfew time you set, you will be alerted.

Speed Alerts

Receive a notification whenever your vehicle exceeds a speed limit you set.

Valet Alert

After you hand over your keys, do you ever wonder if your car is really just driven directly to a nearby parking spot? Wonder no more. You can receive an alert the moment your vehicle is driven outside a set radius of up to 5 miles of a drop-off zone.

Log in to the Uconnect® App, tap the Location icon in the lower menu bar, then tap the Family Drive Alerts icon (blue shield). From there, you can view and edit your Valet Alert, Boundary Alert, Curfew Alert and Speed Alert.

Check out the Family Drive Alerts video to learn more.

Family Drive Alerts will be available on 2018 model year and newer vehicles equipped with Uconnect® + SiriusXM Guardian™ connected services and available as an option on many Chrysler, Dodge, Jeep® and Ram Brand vehicles (not available on the 12-inch Uconnect screen).

You must activate the connected services of Uconnect + SiriusXM Guardian and have an active paid or trial subscription to a package that includes Family Drive Alerts. Make sure you have the latest Uconnect App on your phone.

8.4-inch Display)

There are multiple ways that you can receive notifications from Family Drive Alerts.

Family Drive Alerts provides notifications to you, the owner, based on rules that you set through your personal account. If you don’t want to use Family Drive Alerts, then you can choose not to set any alerts. It’s your choice.

Family Drive Alerts does not provide you the location of your vehicle at any given moment. Rather, it tells you when the vehicle enters and/or exits a specific location that you determine. For example, you can set an alert to notify you when your child returns home.

You can manage the notifications you receive from Family Drive Alerts in the Uconnect App or from the Owner Site (Mopar.com).

Your SiriusXM Guardian Notifications”

Family Drive Alert notifications can be sent to up to two email addresses (the Primary account email and one additional email) and up to two mobile phones for text message notifications.

You can create up to five Boundary, Curfew or Speed Alerts (for a total of 15 alerts plus one Valet Alert). Only one alert for each type can be active at a given time.

Uconnect Market is an in-vehicle experience that allows you to connect with some of your favorite merchant brands to make on-demand reservations, order food, and to purchase products and services directly from the vehicle touchscreen. 

Through participating merchants, you can find nearby food, fuel and parking businesses. Pay for fuel. Make reservations or order ahead at restaurants. Reserve and pay for parking. View promotional offers linked to merchant locations. Schedule Mopar service (Coming early 2020). Manage merchant accounts and profile information.

Vehicle first must have SiriusXM Guardian Connected Services activated.  Locate the Uconnect Market application in the Apps tab on your vehicle touchscreen to begin. Simply follow the steps to activate the service. If you own multiple eligible vehicles, you will need to activate each vehicle individually.

If Uconnect with SiriusXM Guardian services is registered within the first 12 months of ownership, there are no additional costs to use Uconnect Market.

Visit https://market.mopar.com and login with your email which was used to activate your Uconnect with Sirius XM Guardian services, to access your Uconnect Market Dashboard to update your profile, view merchant status, view usage history and browse merchant offers.

Uconnect Market is adding new merchant brands regularly. Visit your Uconnect Market dashboard to stay updated.

Certain functions within Uconnect Market will require you to link your active merchant account. Some merchant functions are available without linking your accounts. For example, you can find nearby Domino’s locations without a Domino’s account, but you must have an account to conduct an Easy Order or reorder.

From your Uconnect Market dashboard, click on the merchant logo you want to link. Sign in with your existing merchant account credentials to link your account.  If you do not have a merchant account, you will need to create one by following the steps found on the merchant’s sign-in page.

Uconnect Market only shares information with merchant brands when you link a brand account or place a transaction with them. Information shared varies by brand but is typical of an online transaction and includes information from your Uconnect Market profile such as name, email address, and payment details (if required).

Please contact the merchant you placed the transaction with. 

Once activated on your vehicle, anyone that you let drive your vehicle will be able to access the in-vehicle Market application. However, only the subscriber for Uconnect with SiriusXM Guardian can manage your Uconnect Market profile and merchant accounts.

Your Uconnect Market profile is still active with your Uconnect connected services account. You will need to manually remove the vehicle from your profile to ensure the vehicle is no longer linked. 

Yes, at any time, you can remove your vehicle by updating your Uconnect Market profile. 

For questions regarding merchant accounts and transactions, please contact the specific merchant. If you require assistance for Uconnect Market, please call Uconnect Customer Care at 1-877-855-8400.

Most new and used vehicle trials include our very best subscription package, the SiriusXM® All Access package. It has the most channels and the most flexibility we offer—and it’s all yours to enjoy during your trial. With All Access, you get every channel available on your satellite radio, plus you can listen on the app and online, and even at home on smart speakers, streaming media players and other supported devices—so you can enjoy SiriusXM® wherever you are. Here’s what’s included:

For more information about your All Access trial subscription, please click here. 

If your trial subscription is not yet active, or if you’re not receiving all the channels you should be getting, your radio may need a refresh signal. You can have one sent in just a few moments! Have your Radio ID or VIN handy, then click send a refresh signal.

With your All Access trial subscription, you can enjoy SiriusXM® almost anywhere—on the app, online and on a wide variety of connected devices you may already own including wireless speakers, smart TVs and streaming media players.

To get started, first set up your streaming username and password. Then download the app to your smartphone, tablet or listen on your computer and find out how to get started listening at home.

You will unlock even more SiriusXM® features when you do. There are many online-only channels that you’ll hear. You’ll be able to create your own ad-free Personalized Stations Powered by Pandora®. You’ll hear over 100 ad-free Xtra channels filled with music for any mood. You can even watch SiriusXM video. If you have an All Access trial subscription you will need to enter a username and password to listen online or on the app.  Get your login credentials at siriusxm.com/getallaccess.

The length of your trial subscription depends on the vehicle you’ve purchased or leased. There are several ways to find out.

No. Your trial subscription is just a trial—it's yours to enjoy for the duration. Of course, we hope you'll love it so much you sign up to keep enjoying all our great programming. But again, there are no strings attached. If you have not yet purchased a subscription package for after your trial ends, your SiriusXM® service will automatically stop at the end of your trial period.

No. Subscribe now (or at any time during your trial) and you will still enjoy every bit of your trial time. You will NOT be charged for the package you choose until your trial is over.

Please see our Customer Agreement for complete terms and how to cancel, which includes calling us at 1-866-635-2349. All fees and programming are subject to change.

Subscribe now—or at any time during your trial—so you don’t have to remember to do it later. Be sure to have your Radio ID/Electronic Serial Number handy.

You can add your new vehicle to your account, remove any old radios you no longer have and transfer unused service from your old vehicle to your new one. Certain restrictions apply. Our online service is available 24/7 and is easy to use. And you won't lose any of your trial subscription when you transfer your service. If you need additional assistance, our dedicated Loyal Listener Care Team is here to help. Just call 1-855-227-6738 or chat online with a representative.