OVERVIEW
The 9-1-1 call button connects vehicle occupants with a local Public Safety Answering Point (PSAP) to dispatch first responders to an accident scene.
ABOUT UCONNECT
The Uconnect® Access service provides a built-in data connection and a 9-1-1 call button to let vehicle occupants quickly access emergency services if needed.
INSTRUCTIONS
The 9-1-1 call button connects the vehicle to the appropriate PSAP through the local 9-1-1 system; the PSAP will be notified that the call was initiated from a vehicle.
CHRYSLER BRAND AVAILABILITY
2018 Chrysler 300
2018 Chrysler Pacifica
2017 Chrysler 200
2017 Chrysler 300
2017 Chrysler Pacifica
2016 Chrysler 200
2016 Chrysler 300
2015 Chrysler 200
2015 Chrysler 300
DODGE BRAND AVAILABILITY
2018 Dodge Charger
2018 Dodge Challenger
2018 Dodge Durango
2017 Dodge Charger
2017 Dodge Challenger
2017 Dodge Durango
2017 Dodge Viper
2016 Dodge Charger
2016 Dodge Challenger
2016 Dodge Durango
2016 Dodge Viper
2015 Dodge Charger
2015 Dodge Challenger
2015 Dodge Durango
2015 Dodge Viper
2014 Dodge Durango
2014 Dodge Viper
2013 Dodge Viper
JEEP BRAND AVAILABILITY
2018 Jeep Cherokee
2018 Jeep Grand Cherokee
2018 Jeep Compass
2018 Jeep Renegade
2017 Jeep Cherokee
2017 Jeep Grand Cherokee
2017 Jeep Compass
2017 Jeep Renegade
2016 Jeep Cherokee
2016 Jeep Grand Cherokee
2016 Jeep Renegade
2015 Jeep cherokee
2015 Jeep Grand Cherokee
2014 Jeep Cherokee
2014 Jeep Grand Cherokee
RAM BRAND AVAILABILITY
2018 Ram 1500
2018 Ram 2500/3500
2018 Ram Chassis Cab
2017 Ram 1500
2017 Ram 2500/3500
2017 Ram Chassis Cab
2016 Ram 1500
2016 Ram 2500/3500
2016 Ram Chassis Cab
2015 Ram 1500
2015 Ram 2500/3500
2015 Ram Chassis Cab
2014 Ram 1500
2014 Ram 2500/3500
2014 Ram Chassis Cab
2013 Ram 1500
2013 Ram 2500/3500
2013 Ram Chassis Cab
FAQs
If a Uconnect® 9-1-1 call is routed via the strongest signal of a wireless network, will it be delivered with Wireless Phase 1 or Wireless Phase 2 (WPH1/WPH2) class of service? Are there any differences that should be noted as compared to how most wireless 9-1-1 calls display on a PSAP ALI screen?
Calls delivered as WPH1 typically include the latitude and longitude that represent the coordinates of the cell tower or cell sector centroid. What does the latitude and longitude displayed on the WPH1 ALI screen from an onboard vehicle system represent?
If a recorded message is used to relay latitude and longitude information, how does that compare to the latitude and longitude on the ALI screen?
When calls are delivered as, or rebid to, WPH2, what does the latitude and longitude represent?
How does a cancellation process work for an emergency call generated from a vehicle? For example, is the occupant made aware that a 9-1-1 call is going to be made when the button is pressed? How is the user able to cancel without creating a potential abandoned/hang-up call at the PSAP?
Will vehicle location information be played for a PSAP telecommunicator if he or she does not request it?
What preventative measures are taken to avoid accidental calls when vehicle systems generate a 9-1-1 call? Could an SOS or other type button easily be depressed in error? Are there timers in effect that require a button to be depressed for more than just a rapid “touch?”
A Uconnect® 9-1-1 call routed by a wireless carrier should be delivered as a typical wireless call. It should display on the ANI and ALI screen as would any other wireless 9-1-1 call and should include a WPH1 or WPH2 class of service.
Does a valid user need to be identified by the vehicle system? Does the ability to use an SOS or other type button last for the life of the vehicle? Do embedded phones need to adhere to current Federal Communications Commission (FCC) Non Service-Initialized (NSI) rules?
Do vehicle manufacturers or telematics providers pay 9-1-1 surcharge fees when calls go to 9-1-1 directly, and if not, why?
The notification comes in by text-to-speech, so does our Teletype (TTY) receive it, or do we need some special equipment to receive it?
Is a PSAP able to trace a call from a vehicle, shut a vehicle down or place a call-back to a vehicle?
If the dispatcher pushes "0" to talk to the occupant of the car and gets no response from the occupant, can "1" then be pushed to get the address or can only one option initially be selected?
How long does the real-time computer-generated voice message last?
Will the GPS coordinates message play after the initial computer-generated voice message (referenced in question No. 13 above)?
Any vehicle occupant can push the Uconnect® 9-1-1 button.
Chrysler Group vehicles with the Uconnect 9-1-1 Call feature comply with applicable FCC regulations.
Without a valid subscription, the data services may be de-provisioned after five years. At that point, the Uconnect 9-1-1 Call feature may change its status to a NSI phone and should present to a PSAP like any other wireless NSI phone being used for 9-1-1.
If the owner syncs up their mobile number, would that be the number that would then call 9-1-1 or would it be the number that comes with the embedded car phone?
Why does the dispatcher have to hit an option to get the coordinates of the car? (Shouldn’t that be delivered on the ALI automatically via telematics technology?)
Is there any idea what the embedded cell phone numbers look like? Is there going be something specific about them that would allow us to recognize them as a Uconnect® 9-1-1 call?
Are the option 1 coordinates passed through the 9-1-1 system to arrive at the PSAP within the ALI record?
Are the option 1 coordinates given to the call taker verbally through a computer-generated voice?
Which Chrysler Group vehicles have Uconnect® 9-1-1 capability and where will it work?
If a new owner doesn’t register, is the call an NSI call? With regard to a customer “registering” for this service (versus a paid subscription), what happens if the owner never registers for the trial? We believe that the call would be treated as NSI and that no fee is paid under that condition.
If the owner or an occupant syncs their mobile phone to the Bluetooth® system and then uses that phone to make a 9-1-1 call, the call presented to the PSAP would be like any other wireless call to 9-1-1 and would not include the Uconnect® 9-1-1 Call computer-generated voice message. However, if the owner or an occupant syncs their mobile phone via Bluetooth, then uses the Uconnect 9-1-1 Call button on the rearview mirror, the PSAP will receive the computer-generated real-time voice message and related data as a Uconnect 9-1-1 call from the vehicle.